AutoZone Auto Parts PA 19607

H

Haley Leibelsperger

I visited this AutoZone location to have my battery tested and possibly replaced. There were two employees present, and from the start there were clear concerns about training and professionalism. One employee stated to the other, “I know you don’t test batteries, so I’ll do it,” which did not inspire confidence. The battery was tested, but the associate appeared unfamiliar with the proper process. After the battery tested as bad, I was told they could not change my type of battery, despite the fact that this battery was previously purchased and installed by AutoZone. This was not mentioned until after the test result showed the battery was bad, which was concerning. When I questioned this, the explanation changed to discomfort removing a small cover. I was then told to try another location and informed that, even though the battery tested as bad, they were unsure whether the test result was even accurate. An associate also commented that they wished “the guys were here to help,” which was upsetting and unprofessional. Employee capability should never be tied to gender. Overall, this experience suggested either a lack of proper training or a reluctance to perform a service AutoZone provides. I left frustrated and disappointed with the level of service at this location.

K

Kirk Griffith

I visited this location in Shillington PA Store#6437, transaction#402413 to purchase some oil & stop leak for my vehicle. items were very easy to find in store with aisles being marked accordingly. picked 2 items went up to the counter where Dawn C. greeted me with a smile, said hello and asked if I found everything I needed, I Thanked her for that...She asked for my tel#, and she stated there were 2 of me listed in the computer, she figured it out, ran my sale as Tito watched over to ensure everything went thru correctly...NO ISSUES! It's rare these days to have the opportunity to be treated with kindness, making sure I got everything I came for, was greeted in a friendly professional manner and was appreciated for my business! MUCH APPRECIATED! I will continue to visit THIS store even though it's NOT the closest one to me, but nowadays, a SMILE goes a loooonnnggg way! THANK YOU both Cindy & Tito for a pleasant experience...HAPPY NEW YEARS 2 Ya!

C

Cristal Camacho

Very bad experience today ! Came in to buy windshield wipers and the lady at the front counter was very rude . We only asked the prices for them and she rudely commented back this ain’t the 80’s. She was an older woman with glasses . Very unprofessional to speak to customers this way . Customer services really ain’t the same anymore !