Advance Auto Parts PA 19403

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Meredith

Walked in was immediately asked if they could help me with anything I needed a new battery since I had to jump my car the last 2 days sam she’s the store manager went out checked the battery said it was bad and I needed to get a new one she explained every battery that she had for my car warranty and all I choose the battery I wanted. She offered to install it for me and she did. When she was finishing up she happened to see that my wiper blade was ripping off told me about it she helped me get new ones and even put them on my car. Wonderful kind woman. 10/10 recommend coming here.

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Joe Barber

Review for Advance Auto Parts #06394 (Ridge Pike, Norristown, PA) I’ve been a loyal Advance Auto Parts customer for 20 years, spending thousands over time. Unfortunately, my recent experience at this location left me both disappointed and baffled. I purchased a 5/8 spark plug socket and a small packet of spark plug boot grease. The shelf clearly listed the grease at $1.99 and an entire kiosk of sockets, including the one I selected, also marked at $1.99. At the register, however, the socket rang up at $3.99. When I pointed this out, I was told the label was “wrong.” The problem? The label clearly matched the item description: 3/8 drive, 6-point, 5/8 spark plug socket. Even after calling the manager, the best they could do was reduce the price to $2.50 — still higher than the posted price. The explanation I received was that “prices went up, but we haven’t changed the tags yet” and that “we have kids working here who don’t always know what they’re doing.” To be frank, that isn’t the customer’s problem. Accurate pricing is basic retail practice, and honoring the price on the shelf should be non-negotiable. Losing customer trust over two dollars is not only shortsighted but also sends the wrong message about how much you value long-time patrons. At the end of the day, I can get over two dollars. What I can’t get over is the lack of insight into what customers actually value. The message I walked away with wasn’t “thank you for 20 years of loyalty,” it was more like: “We don’t care about the customers — we’re just here to clock in, clock out, and hope nobody notices the wrong price tags.” Apparently, that’s where loyalty ends: right at $2.

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Dillon Saggese

I bought a Powerade and they charged me $150 for it. My credit card company won't dispute it because advance Auto is sending them a receipt for a bunch of stuff I didn't buy. And the manager I spoke to on the phone won't do anything for me. Her answer was that I have to drive all the way back there on my time at a specific time in which her and the other employee are in the store at the same time.... How about you? Just correct your fraudulent charge. Never going to advance Auto ever again. And probably going to be getting rid of American Express as well.