Pep Boys Auto Service & Tires PA 15301

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Ibrahim Kaysiyev

Great service! Pep Boys got me in last second for an inspection, checked out my car, and had me out the door quickly. The staff was friendly and efficient really appreciate them fitting me in on short notice. Highly recommend!

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Kayla Schoppen

My husband and I recently went there for services after a tire on his work trailer blew and he needed urgent help. Dave was beyond helpful at trying to manage the situation. My husband even said he felt like he was going out of his way to try to figure out the best solution for his problem. They were very patient and helpful. We did not catch the mechanics name that day but he was also. A huge help, aiding in resolving the tire and was even able to “work some magic” and mount a spare. We appreciate both of them very much. We are firm the south hills areas but I would drive to Washington for services after again just from the experience we had. They took a crummy, stressful situation and helped resolved it quickly and smoothly.

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robert neizmik

First complaint was the ridiculous time I had spent waiting for my vehicle to get pulled in for service after my appointment time had passed. I had a 10:00 a.m. appointment scheduled, and they didn't pull my vehicle in until almost 2:00 p.m. after I almost completely lost my mind and complained about their unprofessional service up to that point. I had my vehicle in there to get tires mounted and balanced. A few days after having my vehicle back I took it out on the highway and noticed it had a horrible wobble around 55 to 70 mph. I looked closer at the tires and noticed they did not have the dots on the tires located anywhere near the valve stems, which is important in balancing any tire properly on a rim for a starting point. So I had to call the shop and make another appointment. This time I wasn't going to stay there while they perform the work so I dropped it off the night before. I wasn't going to endure another 4 hours waiting for the vehicle to be completed of work. The day I went to pick it up I asked them what they found wrong with the balancing. The manager said he had to reach out to one of his buddies at another shop and ask them about the dot on the tire lining up with the valve stem theory. I again almost completely lost my mind hearing this from someone who is managing a tire install shop. He then proceeded to tell me I was correct about the procedure. He also told me three of the four tires were way out of balance. Either this shop truly lacks the knowledge, which it seems to have been the case being they didn't know as much as I knew about balancing tires, or they just didn't care about their level of quality. Turns out it was probably 50/50 split. I don't advise anyone to use this shop location unless you have an immense amount of time to wait for your vehicle or you have the knowledge to let the mechanics or manager know how to repair your vehicle properly