Pep Boys Auto Service & Tires PA 19401

C

Chris Rzepski

I made an appointment earlier this week to have a new set of tires installed. When I arrived the next day for my appointment, I was told the tires were out of stock. I was assured that they could be transferred from another location and installed later that same day or first thing the next morning, and that I would receive a call with an update. I never received that call. When I followed up myself, the guy I spoke with said nobody ever brought the tires over but he would pick them up personally, and that I would again be called back. That call never came either. It has now been four days with no communication. I don’t understand why I was scheduled and asked to come in if the tires were not available, and I find it unprofessional that no one followed up as promised. This experience was a complete waste of my time, and I don’t appreciate being treated this way. I took off from work to be there for no reason. Judging by some of the other reviews I read, this appears to be an ongoing problem with this store. As a result, I will not be returning and I will look somewhere else to buy my tires.

V

Vanessa James

I’m giving it two stars based on the customer service at the front, or else I would give it zero. The guy at the front was very nice. However, I’m not sure what the purpose of scheduling an appointment is and letting them know you will be waiting in the lobby versus doing a drop off. I waited almost 3 hours for my inspection to be completed, when two of those hours my car sat in the front lot. I could’ve theoretically came to check-in, left and went home for two hours and came back all before they pulled my car to the back, even though I had an appointment. Maybe they shouldn’t provide the option for you to schedule an appointment if they are super booked for that day.

A

Alex W.

I made an appointment online—which I received text and email confirmations for—to have two of my tires replaced, and pre-ordered the tires to ensure they were in stock. I'm very glad I set it to pay in store, because I didn't even get past the counter. When I arrived, I said I had an appointment, explained what the appointment was for, and was then told all of the technicians were actually scheduled to leave at the time of my appointment (the earliest I could set online because of the ordered tires), but that I could "keep my appointment and come back tomorrow," which is not how an appointment works, last I checked. Based on the other reviews, I'm really glad I got to find out quickly just how disorganized things are so I can find somewhere else to go.