Kreiser's Garage PA 17545

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Sarah Van Ruiten

They were so helpful for me today! I was having car issues and happened to be closest to this place, and they immediately took my car in and found the problem. They were so kind and helpful, and were very reasonably priced. Couldn't have been a better experience, I am so appreciative of them.

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negretsu

During my inspection at the dealer on 08/22/24, I was informed that my front brakes needed replacement. The price quoted to me was $553.96. I declined but was concerned that my brakes needed replacement. I called Kreiser's garage on 01/03/25 and asked for an estimate. I was quoted $350 for the work. $200 savings - Wow! I made the appointment for service on 01/10/25. When I called to find out if my car was ready and the final price for the work, I was told the car was ready and the total was ZERO!!! Cory (the owner) said that I only put 600 miles on my car since inspection and the brakes were fine. He actually said "trust me" you can put 10,000 miles on your car before you need to think about replacing your brakes. I offered and wanted to pay him for the time it took to check the car for me but he said, no. It is a rare thing today to find such an honest and honorable person and business. Obviously, I want to give my highest rating to this outstanding business and can recommend them without ANY reservations.

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Donna Schies

My name is Donna Schies. I was driving home from work on route 72 in Manheim on May 14th, when another driver ran a red light and hit my car. The police were called because of the crash. The police officer on duty called Kreisers Garage to tow my car. Upon arriving at the scene I requested that my car be towed to a garage in Lititz, but the tow truck driver said it was his wife’s birthday ( yeah right, of course it was) and he needed to get back and he refused to take my car to the garage that I requested him to take it to, even though on their website it says he will tow it anywhere within the Manheim and Lititz area.See photo below from website. So my car was taken to his garage because what else was I supposed to do in that moment. After I went home, I filed my claim. The other driver said it was all her fault so I was found not liable for the accident at all. The next step according to my insurance was to give consent to move my car to the insurance company’s inspection facility so that they could determine if it was able to be repaired or if it was going to be totaled. I gave my consent, and apparently there are charges involved in storing your car at a facility while you resolve a claim. So Kreisers was making money off of my car sitting on their lot which I would have been okay with, if it wasn’t used to try to capitalize and taking advantage of the situation. My insurance company tried to pay them for the towing and storage fees to which they denied the payment and requested that my insurance company pay them in cash.(Weird, right?) My insurance doesn’t pay for services with cash and I bet most insurance companies don’t. However, they made it happen but it took longer. Obviously Kreisers continued to collect more storage fees because of this. They had my car for over 10 days. So I decided to call the garage and act like a new customer and I asked them questions about their services and if they accepted credit cards and checks, to which they said yes. I guess they just don’t accept checks and credit cards from insurance companies? My insurance agent said they were holding my car hostage and that she would have to file a theft report if they didn’t release it. I feel like this is a form of insurance fraud and I thought maybe I should warn others about it. If you want to resolve an accident claim quickly don’t let Kreiser’s garage tow your vehicle. BTW this could have been costing me extra in rental car charges if I didn’t have another car to use. This company lies and scams accident victims. I wouldn’t even give them a star but Google made me. Don’t use them.