Jack Williams Garage PA 18854

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Nick Rivera

Called in to get an oil changed, and fuel filter replaced, was told get me in Friday, i said OK I have my own oil, and filters, and was told well you can call someone else we like to use our own parts, again this for a simple oil change and fuel filter replacement that would take you all of maybe 30-45 min and bc I had my own stuff, I get it everyone says for liability purposes but if my oil is better then what your offering then whats the problem. Very rude, and unprofessional will never recommend.

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Kirsten Pedro

I came in on a Sunday afternoon, was instantly greeted with a warm smile as soon as I walked through the door. I explained what I needed done and asked if they could squeeze me in; I was given an estimated wait time and was told they'd take care of it. When I expressed concern for an unusual action my car was making I was assured they would take a look and they'd do their best to find the source. After a few moments of waiting I was updated with the information I was looking for. Throughout my time spent in the building, their staff was so kind and professional. Feeding me updates as they came through, giving me quotes of wait time, and an estimate of what the price of parts would be after they needed to be ordered, and setting up another time to come in once said parts arrive. I cannot say enough great things about the team they have here. Super polite, helpful, and professional employees. Highly recommend.

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akustaka

Not sure about this place, it's rather hit or miss with their quality of work. I brought in a Honda Civic and never had problems with my alignment and rear tires I got on it. Brought in my Sentra 5 months later and nonstop issues with the rear tires deflating on me, they ad to redo the alignment three times and my car does not feel as good as it did BEFORE I had the alignment done, I sat in there for 2 hours before anyone got to my car with a "leaky valve stem" I was told, now the other brand new tire keeps going flat. They constantly overbook themselves and push their employees too hard so there is never time for anyone with a walk in, you HAVE to set an appointment if you don't want to wait 2 hours or more. Store manager seemed less than caring or apologetic with the issues I've been having, I'll be taking my business else where I guess from now on once the "lifetime tire care" on these tires wears out.