Walmart PA 19095

C

Chanel Price

I am writing to provide feedback regarding my recent checkout experience at your store. While being rung up on 2/12/26 on register 6 at the time of 11:12:50pm I noticed that one of the items I selected (a Hefty Shrink-Pak Large storage bag set) appeared to be tampered with. I politely asked the cashier if a discount could be applied due to the packaging appearing opened. I understand that store policy may not allow cashiers to authorize discounts without management approval, and that was not my main concern. What concerned me was the way the situation was handled. The cashier responded by telling me that I could not say I was opening the item, then took the product out of my hand abruptly and proceeded to ring it up. I then clearly stated that I did not want the item included on my bill if it could not be discounted, as I was unsure whether it had been tampered with. I ultimately asked for the item to be removed and completed my purchase without it. My concern is not about the discount itself, but about the manner in which the interaction was handled. I felt dismissed and disrespected by the tone and physical action of the item being taken from my hand. I am sharing this feedback because I believe customer interactions should remain professional and respectful, even when store policy limits certain requests. Thank you for taking the time to review this feedback.

J

James Cloyd

The customer service was fast and efficient. There were two employees working at the time, which helped things move along quickly. I was only there to pick up money and expected it to take a while, but they handled everything smoothly and I was in and out much faster than I thought I would be.

A

Aaron Lemons

Completely displeased with this store! The store is constantly littered with trash, there is always only 1-2 cashiers available (At Best!), and the customer service is deplorable. Just tonight, my girlfriend needed to use the dressing rooms, and when she approached a customer seevice member, she was met with "I'm a little busy right now, so therefore it's closed." Didn't even think to ask another service member to assist us. No accountability. No proactiveness. Completely unacceptable.