Carpenter's Tires & Auto SC 29841

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Cyndy Anzek

Carpenter's is family owned and run. It is a down home grass roots salt of the earth kind of place you can take your vehicles to and know that you will be well taken care of. We continue going back not just because of the solid work they do but quite honestly because of the integrity of the owners and their team.

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Nick Battiste

My car needed to have a timing chain tensioner replaced. I brought the car to Carpenter’s. They looked at it and said the timing chain looked fine and that the solenoid needed to be replaced. After replacing it twice it still didn’t fix the issue. He set a diagnostic to run on my car for 2 weeks and I was advised to drive around so he could collect data. When I brought it back he said the engine was failing. The car died 2 months later. I had a different mechanic look at it after the car died and he told me the timing chain broke and I drove the car too long with it broken and that’s what caused the engine to fail. Carpenter’s are nice enough people but their misdiagnosis cost me $4000. Had they fixed what I asked them to in the first place, none of this would’ve happened and I’d have a working car. I do not recommend Carpenter’s Tire & Auto.

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Najah Frazier

I dropped my car off on Monday to have an issue checked out and was told I’d receive a call later that day with an update. I didn’t hear back until two days later, when I was informed that the power steering pump I had purchased and had installed just four days prior was defective. While I understand this wasn’t your fault since your shop didn’t do the original install, I rightfully requested to keep my old part so I could return it. When I asked if my mom could pick it up, the front desk staff seemed annoyed and said they didn’t have time for her to retrieve the part or process a return. I then asked how much it would cost to have your shop take care of it instead. I was told it would be about $100 more, and I agreed…as long as I got my old part back. However, when I was informed my car was ready, I was told there would be an additional $80 charge due to a core fee that wasn’t mentioned before. So at that point, I either had to pay $80 more than expected, or allow the shop to keep a $300 part that I had explicitly asked to retain. That didn’t feel fair or transparent. I understand things come up, but clear communication and customer service are essential in any business, especially when customers are trusting you with something as important as their vehicle. I hope you’ll take this feedback seriously for the sake of improving future experiences.