GFL Environmental SC 29673

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Chris Partridge

Absolutely the worst service I have ever received. I think they have missed more pick ups than they have actually picked up from my house. Every time I call I get a different answer and they never follow through with anything. Currently, they have missed two weeks in a row, and I have called almost every day. Every time I talk to them, they say it will be picked up the next day. That has absolutely never happened. Update: after talking with them several times and explaining the issues they seem to have figured it out. They haven’t missed a pick up and even showed up on Friday after Thanksgiving like they said they would. I’m very pleased with the service so far.

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Kelly Gonzalez

At first it seemed like a good company , representative was nice, everything went smooth I paid In full and was told I didn’t have to worry about payment for 3 months , 1 week comes trash wasn’t picked up realized I put the trashcan 1 foot apart instead of 3-4 .. ok my fault I fixed everything to their liking because there is a lot of rules you have to go by. still no pickup the next week but I’m so busy with moving in and the holidays I didn’t realize at this point my trash is filled to the brim but it got picked up the following week so I didn’t call, off to a rocky start but since I’ve been so busy i didn’t call , ever since then it’s been on and off pickup and random times , sometimes they pickup some times they don’t and after this last time I called and they said my account has been on hold for 2 weeks because I owe 40$… for a startup fee , even though it was never mentioned to me I still gave grace and paid because my trash is to the brim falling out like always , guess what? Still no pickup the following week!! Just called and canceled my service because they said there is nothing they can do since I didn’t call.Don’t waste you time getting this service unless you like to call every week to remind them to pick up your trash :)

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Jimmy Turner

This company has the worst customer service and trash pickup service. I put my trash out on Sunday night for pick up on Monday. My neighbor has GFL for their trash pick up, and their trash can is about 20ft from mine. GFL stops and picks up my neighbors trash and “accidentally skips” mine with the giant GFL logo on the side! At this point, we’ve placed three phone calls and it’s now Thursday morning. My wife called Tuesday morning and spoke with someone. I called Wednesday morning and spoke with Tammy and she basically said she wasn’t sure if they would come back and get the trash. Today is Thursday, and I spoke with Mary, who was very nice until she pulled up my account and saw the past couple of conversations then she starts to get real aggressive and tells me once we call in, it takes 24 to 48 hours to get someone back out. It’s Thursday, it’s been well over that 48 hour mark since the original call on Tuesday. This company is a joke! My next call will be to management! The GFL website has no contact information for managers listed anywhere. When you pay for a service you expect customer service and not to have notes placed in the computer about you being an aggressive customer. This isn’t the first time they’ve missed my trash pick up either! If I started missing payments could I just say we don’t pay missing payments? This company needs to work on customer service or hire people who care about their customers!