Duo Tech Auto UT 84401

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Steven Tucker

I’m not usually one to write reviews, but after eight months of waiting, I figured this shop earned it—if not for the service, then at least for the sheer drama. I took my truck in mid-July to have an oil leak and an A/C leak fixed. Right off the bat, the owner was upfront and told me to get A/C line dye myself and add it, saying it would save money rather than going through their shop. I appreciated that kind of honesty—it gave me hope. I was able to drop my truck off after hours, which was convenient. But unfortunately, that was the last smooth part of this entire process. I didn’t get my truck back until the end of March. What happened in those 8 long months? Well, apparently their one and only mechanic quit. Then the replacement quit too. I gave them a lot of grace and time, but weeks went by with zero progress. It honestly seemed like no one else there had a clue how to work on a Ford—or maybe no one even tried. I made multiple phone calls and heard “about two weeks” more times than I can count. I went in person several times to check in. At one point, frustrated beyond reason, I even yelled at the owner and asked why they were still taking in new work if they couldn’t handle what they already had. His response? A shrug, basically. I was told I could take it home and not get the work done, but finding another shop was nearly impossible since most around here only work on semis and tractors. So, reluctantly, I left it there. Eventually, they did get around to fixing the oil leak. I waited a while to write this review just to make sure it actually stayed fixed—and thankfully, it has. However, the A/C issue was not resolved. After waiting the better part of a year, I cut my losses and decided not to take it back. I’m not about to hand them my truck again only to see it next summer. Bottom line: yes, one issue was fixed. But the service, communication, and timeline were incredibly frustrating. I understand things happen—employees quit, life is unpredictable—but if you don’t have the staff or time, be honest. Don’t leave someone’s vehicle sitting untouched for months on end. I won’t be returning, and I can’t in good conscience recommend them unless you’re extremely patient and only need one thing fixed—maybe. The pricing was very reasonable. Hopefully things get better in the future.

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Eli Fillmore

After being stranded by a faulty alternator on a country road the tow truck service recommended Duo Tech for the repair. Not being familiar or local to the area I accepted the recommendation and had my vehicle towed to Duo Tech. Great experience. (1) Super nice on the phone explaining the diagnosis, parts, and labor (2) double checked with my home town mechanic who verified they were in line with parts and labor pricing (3) the owner picked me up from the train station and drove me to the shop for car pickup (4) they proactively discussed options to leverage the part warranty even if I wasn't in their traditional service area. Down to earth people... only compliments from me. I'd come back if I lived in the area.

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Danny Bergman

We've had issues with the A/C in our Subaru since we purchased it. Initially, we took the vehicle to a shop, just to be turned away and told that the A/C was functioning normally. At the time, the A/C wasn't horrible, we simply noticed that it was struggling more than it should have. A year or two later, we took it to the dealership to address the A/C issues. $1,200 later, and the issue was still not resolved. This year, the A/C simply wasn't working at all. We took it to Duotech hoping that the friendly team would be able to figure it out. Immediately, they started the diagnostics process and began rooting out the problem. The team was able to fix it and get our A/C working correctly for the first time since we bought the vehicle. Thank you Duotech! This is my go-to shop from now on.