Advance Auto Parts VT 05468

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Chris

I had a frustrating experience at the Milton, VT location. The manager refused to complete my in-store purchase unless I provided a phone number, stating it was required for warranty purposes. When I declined, he would not process the transaction. This was for a basic $24 cabin air filter with a standard 30-day replacement policy. I have purchased items at this location before without being required to provide personal information, and other regular customers have never encountered this requirement. Because the sale would not be completed without a phone number, I had to leave the store, place the order online, and return 15 minutes later to pick it up. The employee who handled the pickup had no idea what had happened. Requiring personal information to complete a simple retail purchase - without clearly explaining whether it is optional - creates an unnecessary and frustrating customer experience. I value my privacy and should not be denied a sale for declining to provide personal data. I hope corporate reviews this situation and ensures consistent and transparent practices across locations. I’m not sure whether this was related to internal performance metrics, but it resulted in an unnecessary waste of time.

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Grace Eastman

Asked for help finding something. The guy barely helped me. Ended up finding it myself just to get the the register to pay and tells me I need a phone number. There is no way I needed one to buy one plastic part to hold a mud flap on. Left and ended up getting it at O'Rileys

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Angie White

Staff very great. A clerk there helped put our plates on in the hot heat Very friendly and helpful Over all nice people work there Thank you for helping me and my daughter move along ?