NAPA Auto Parts - Southbay Auto & Industrial Supply VT 05855

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Lucky Gonzalez

The owner and son are very rude and don't help. Went to get gas funnel and he didn't help. Short guy. And he got mad cuz funnel didn't work and he put it back on shelf .. I will never go back to Napa!!@ i will never recommend anybody to Napa. Either owner need to be told or son needs to be fired!!!!!!!!!!!! Little boy. He needs to be fired as well. I've also reported him. They never called back to investigate!@ and also disappointed in that. I bet if I would retaliate he would called cops on me but it was OK to for to be rude. Next time it ain't gonna be soo easy. He pissed me off. Wish I had his name and dad's name. I wish something would happen and I was with mom and she heard it as well.

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Vyg Kun

Dishonest! Awful service, no values or integrity. Only motivated by profit, very selfish, they won't last long the way they treat customers. Highly recommend to go to any other NAPA! The NAPA store in Derby just 5 minutes away will treat you professionally and with curtesy. This location on Coventry St. is a scam, please be careful if considering this location for any purchases. They say they do not "deal with" any other NAPA store, even if the franchise requires them to, they will refuse to work with you if you don't purchase items exclusively from them! What BS!! Why do you call yourself NAPA, if you do not act accordingly to NAPA's guidelines. They do not honour NAPA parts/items purchased from any other location. They will not replace, repair, or work on any piece that was purchased at any other NAPA. They are rebelling against all other NAPA locations, and do not care if the franchise requires them to cooperate with other NAPA stores and their customers. They will not be helpful, rather they will refuse to do business with you. I called to see if they would accept my return of a core that was purchased from a napa store, they said yes, but when I arrived they refused it because I bought it from another location. These guys are scammers, very deceptive. They will lure you into the store with false promises, and then you'll be disappointed when you arrive - what they tell you on the phone is not what actually happens in reality when you arrive, so don't waste your time. Hope this review helps someone not waste their time, like mine was.

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Donald Genzler

Horrible customer service young punk behind counter i think its a Daddy's boy bad Attitude little punk Call up try to place order and Get hung up on Word on the Street is Horrible Attitudes We are a major customer and still horrible people there go to: Sanel Auto Parts( Napa) Also Service better People behind counter Awesome And Better Prices