Central Service Towing & Recovery VT 05495

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JT B

Phenomenal service from Tyler. Tyler is friendly and personable. Had a 5pm tow scheduled to a car dealership and he texted me to say he may be a few minutes late due to traffic. I think maybe he arrived around 5:04pm. Only 4 minutes over and he sent a text anyway! Don't hesitate to call these guys.

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Julia Hobson Barker

Came to our snowy driveway and pulled out a car that had gone off into a snow bank. He arrived within 10 minutes and quickly got the job done late at night.

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MrEd Gee

This is an invitation to a mildly put, overzealous scenario. I did give a two-star rating because I am compelled to say this whole fiasco was entertaining at best...that deserves a gold star :) I read a review of this establishment, and I found many similarities to my experience. I encourage you to look it up! But first, let me be clear that I do not wish harm on anyone's livelihood but that they could just find better versions of themselves. So my experience consists of a car accident that I fortunately walked away from but sustained personal damage to the vehicle to the extent of needing a tow. Central towing (aka Many's affiliate of Williston, Vt) was the service provided. After discharge from the hospital, I inquired that I wanted to take a few things from my vehicle and was told literally and in a firm context that we own it until we are paid for our services. Stunned, I pushed back with a pause of silence and then exclaimed how that seemed untraditional as I did not ask for this to happen and that I must be scrutinized and punished. And yes, punished. If your obedience and language don't fit their needs then you are going to pay and that is exactly how this went down. The narrative rose to shouting and controlling characteristics. "You are gonna pay cash because I'm mad" or the alternate tow service I sought advice from are "crooks" (incidentally they have one of the best reviews on any given platform). He even questioned my maturity as he bantered little innuendos the whole time. For the loss of a better word, he and the faculty of 3 seem a bit unhinged. Person #3 named Wendy never met me until the day of the payment and already had me profiled as the bad guy which is normal I guess in his employ. if I "would've just shut up" as she put it this would've played out better...to whom, not sure. In conversations with my two sisters who were key in the witness/communication process regarding embellishments I "told" him I had no insurance when in fact, I did and that I made an employee's child cry over the phone that I never spoke with and why would I? These allegations are unfounded and are mere speculation and that is the foundation of these behaviors. I decided to return with cash as he preferred as my punishment and I entered to pay. Wendy was in the back office but in full view of the customer area with a customer ahead of us waiting. I felt sorry for this customer as she was not acknowledged and she seemed tense to get going but this is another story altogether and a sample of what to expect here. So, to summarize Many claims "35 years" of experience that knows no proper service and that "35 years" does not equate to proper customer service. If you can't diffuse then you lose! I had to discretely record some of these convos and let me tell ya!