NTB-National Tire & Battery MD 20904

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average joe

Thanks Gerald. Hopefully I spelled your name right. Excellent customer service, he found my appointment, quoted me over the phone, found a promotion for me, and executed. Job well done. Alignment done. Thanks . P.S. I think the online appointment scheduling is kind of pointless. There’s no pricing online.

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ashley s

Great experience with NTB! I called in the day before visiting to ask if they would honor a warranty from a sister location. Teddy took the time to get the answer on my question and check the records. When I went into the store the next morning, Teddy had my info printed out and was ready to assist me. I received prompt service and my problem was resolved quickly and smoothly. I’ll be returning here in the future. Thanks Teddy and NTB!

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T Bur

I went in for brakes and decided not to get them installed because the guy was attempting to charge me almost 600$ and more for brakes, fluid and supposedly something else that would have been a additional 300 to 400$ so I declined and told them I would just take my care to my normal mechanic because the last two times I came it’s like they always discover something new. Upon my arrival I was waiting for the mechanic to bring out my car while I was standing inside. As I am still waiting I see the mechanic walk back in looking disgruntled explaining something to the manager. When I see my car is out of the garage I make my way outside and as I am crossing the parking lot my boyfriend meets me halfway and says the mechanic just crashed your car!! He backed out of garage super fast straight in the trees!! The manager was trying to cover the technician by blaming my breaks when they were clearly not the reason he crashed into the trees , my boyfriend saw the whole thing and said he never pressed the breaks. Also the other mechanic said he felt it was intentional and not an accident and that the other mechanic was tripping. The same mechanic who stated that it was intentional, did a test drive with my car to make sure the breaks was safe for me to drive to my usual mechanic This mechanic also stated that my pads were worn and that I didn’t really need breaks. Fast forward the Manager writes a incident report and tells me he can’t provide the insurance company’s information , I ask multiple times for it and only received the incident report and a call from the District Manager, who was barely any help at all and was in no way remorseful to this situation. I was so disgusted that I asked the the regional contact me due to this matter and I never received a call. I even called Corporate to put in a ticket and never received a call. To make matters worse they wouldn’t let me find my own repair shop because District Manager wanted to find a cheaper price than the quote provided from the place that the onsite manager told me to go for repairs. I had to wait for the quote To be approved, once it was approved the District Manger called me and told everything was paid and ready to go. I call the repair shop to see if I can drop off my car and they tell me the company has yet to pay them after the District Manger told me everything was set up in which he lied. I was without a vehicle for almost two weeks, they said they would provide a rental but I declined due to the extra fees I would have to pay that they should Have took responsibility of. Now here I am waiting another week for the last few adjustments to be made to my vehicle because the bumper was not properly placed and my tail light is still cracked . The entire process was exhausting and I would Avoid this place at all cost. No honesty and they tried to take advantage of me due to being a female when he quoted the price before hand. I would not trust this company or their mechanics.