Diamond Towing & Recovery Llc MD 20748

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Ololade Fatunmbi

Absolutely the worst experience I have ever had with any towing company. My neighbors vehicle disappeared on November 21, in our neighborhood and we later discovered it had been taken by this company without my knowledge, authorization, or any legitimate explanation. After searching my VIN, I found that the company had illegally sold it to a dealership in Virginia. To this day, they have refused to provide documentation, itemized fees, notices, or ANY information required by Maryland law. Based on everything we’ve experienced, I have serious concerns that their towing and vehicle handling practices violate state and county regulations. I have already filed formal complaints with the Maryland Attorney General, the PG County Office of Law, and the MVA, and I will fully pursue every legal and regulatory avenue available to me. Read their other reviews—this is not an isolated incident. They are known scammers who steal credit information, refuse to pick up the phone, and operate without accountability. This company should be shut down immediately. Their lack of transparency, refusal to communicate, and the illegal sale of my vehicle speak for themselves. I strongly urge anyone considering doing business with them to be extremely cautious and to document every interaction. Agencies are now investigating this situation, and I will make sure this company is held accountable to the fullest extent of the law.

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J J

Diamond Towing truly exemplified professionalism and honesty during a challenging time for me. After my accident late Friday night and into early Saturday morning near Old Branch Avenue, I felt overwhelmed. The staff at Diamond Towing were incredibly supportive; they helped keep me calm and reassured me that things weren't as dire as they seemed. They informed me that only the front bumper and four tires were damaged, which was a relief regarding my brown/burgundy 2022 Tahoe. Their confirmation that my truck wasn't totaled made a world of difference. I appreciate their kindness and understanding during such a stressful experience. Thank you, Jay

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Milan Young

I called at 2:10 because someone is in my reserved spot. They said 45 minutes. I waited an hour called back they said it would be 20-25 minutes, I call back no answer. The tow guy calls me and says 36 minutes. I wait forty minutes, call back five times before I get an answer,just to be told it's another 25 minutes. I told them to cancel it because the person will end up moving before they finally show up. I been sitting in my car for almost three hours waiting for a tow. They are beyond slow, clearly don't want any money. Update: its been 25 minutes, still no tow truck.