Royal Expert Auto Service & Discount Tire Center.Fleet Repair NJ 07004

C

Christopher Laprus

I initially chose this shop for a snow tire installation because they were able to fit me in quickly and had high-end equipment. This used to be Euro Tire which I used previously for various things with no issues. Unfortunately, what began as a simple service resulted in over $1,000 in damages and a complete lack of accountability. After picking up my car, I discovered the wheel bolts had been severely over-torqued. I returned within 30 min, and a technician confirmed they were stuck, stating he was "uncomfortable" proceeding at closing time. I took the car home and dropped it off the following morning as they said they will take care of it. The next day, multiple lug nuts were stuck which required drilling of the studs to remove them. The shop broke at least 4 lug nuts in half trying to remove them and the 2 wheels were stuck on the car. During the extraction process, the shop drilled through the wheel itself rather than just the studs. Put the wheel back on and said it was all done. I once again checked when I got home and discovered the wheel was drilled into and 2 of 5 lug nuts on one wheel were not holding. This rendered the wheel structurally compromised and unsafe for road use. Despite previously admitting the bolts were over-torqued, the management changed their story once they realized the extent of the damage. When I confronted them about the ruined wheel, they blamed me for the over-torquing—despite the fact that they were the last ones to touch the vehicle. While they refunded the initial labor cost, I am now out approximately $1,000 for a replacement wheel and hardware.

F

Fabian Malovini

I had my car serviced here and it was a huge pleasure to experience. Not only did they provide timely service. But the communication was honest and thorough. They really showed they cared. I’m glad I decided to visit. Other shops tend to not give the same treatment. I’m comfortable with this place. I would send my wife here on her own as well. Nice waiting area and the crew is super polite. Pricing is excellent as well.

A

Andrés Brito

I had a great experience at this shop! The mechanic who helped me was incredibly kind, professional, and efficient. The owner, Sam, is always attentive and ensures everything runs smoothly. The place is exceptionally clean and well-organized, with a comfortable waiting area that makes the experience even better. They also have top-notch equipment in their automotive workshop. Highly recommend this place for anyone looking for quality service!