Pep Boys Auto Service & Tires NJ 07840

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Had tires delivered to this Pep Boys from Tire Rack with no issues, the delivery was quick and smooth. The problems started when I called to schedule installation. On Wednesday, I was told they were fully booked that day but could fit me in the next day. I asked for the latest appointment available and was offered 5:15 PM. I explained I’d need to leave work early and asked if 5:30 would work instead. I was told, “No problem, see you tomorrow at 5:30,” which I took as a confirmed appointment. The next day, I hit some traffic and called to let them know I’d be about five minutes late. That’s when Dominic told me there was no appointment for me and that they were fully booked. I explained that my tires were already delivered there and that I was explicitly told my appointment was confirmed the day before. His response was, “I wasn’t here yesterday, and you’re not on the schedule.” I asked if there was any way they could still take me since it was one of the only days I had available. He refused repeatedly, showing no interest in trying to help or resolve the situation. I told him I’d come pick up my tires instead. When I arrived, Dominic confirmed he was the manager. I explained my frustration having to leave work early for an appointment that was apparently never logged. Again, no apology, no accountability, just repeated statements of “I wasn’t there yesterday” and “I don’t know who you talked to.” When I suggested better employee training, he responded defensively and told me not to tell him how to do his job. Oddly enough, he then figured out I had spoken to someone named Andrew the day before so clearly the information was available. Still, no effort to fix the mistake or even offer a basic apology. The attitude from start to finish was dismissive and unprofessional. I initially tried to reschedule, but after how I was treated, I decided to take my tires elsewhere. Honestly that was the best decision I wouldn’t trust this location with my wheels anyway. There are far better options locally. Poor communication, poor management, and zero customer service. Avoid this place.

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Chris Cooper

0 for two. First trip in they broke a wire on the undercarriage of my Jeep while rotating my tires. When I went to drive away a brake alert light was on. I pulled back in, waited another half hour for them to tell me it was a brake sensor and they could order the part and fix it tomorrow. I said no thanks. The next day a mechanic at another shop discovered the broken wire and fixed it free while doing my brakes. I gave them another shot. Stupidly. I brought my BMW in for the “Managers Special”, which I received a coupon for via email. It included oil change, tire rotation, battery check and wiper blades. When I arrived home I noticed my right rear wheel, which had previous curb damage on the rim, was still on the right rear. They did not rotate the tires. The work order indicated they did. Additionally, there were oily hand prints all over the door and interior leather. So twice I was there. Twice they did “work “ that required me to come back again. I went back and asked for a refund on labor, saying I did not want them to do any additional work on my car, ie complete the tire rotation. The manager said number one, the tire rotation was free so there was nothing to refund, and also that he could not change an invoice to refund labor I’d already paid for. He offered a free oil change but I’m done with them. Bad shop. Stay clear.

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krystie fulton

Dominic the manager made this 5 start review happen. His professional customer service skills and understanding were greatly appreciated. The work the guys did was great. I would just suggest you get your quote in person and not over the phone.