Rock N Yard Landscape Materials UT 84006

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Von Neilson

I always can count on professionalism and advice when I visit. I had plans for 1 type of landscape rock, talking to the site on the pros and cons, decided with good advice to go in another direction. I have used them in the past for sand on pickup, with their super delivery rates, decided on delivery. A must use for the salt lake valley Update, quite happy with the rocks worked out, thank you for superior service and advice !

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Ashley Blair

I’ve used rock n yard a few times and have been happy with their service and product. Unfortunately, this time they fell short. During the order process, we discussed that I was top dressing my lawn and needed soil/compost that would work for this. They provided suggestions, which I appreciated. While ordering, they asked if I wanted my compost delivered curbside or driveway. I specified curbside because it was closest to my lawn. Fast forward to delivery day…they did drop it off curbside, but to the house next door to mine which is completely xeriscaped with rock. Because the compost was left in front of my neighbors house, it made me feel like I had to move it immediately 30ft to my grass vs shoveling it directly from the curb onto the grass. When I spoke to the owner, she seemed dismissive and told me there’s nothing she could do about it even though it was delivered to my neighbors house, not mine. I asked her if she could discount or waive the delivery fee, which was more than the material itself. I even provided photos of said delivery that clearly showed my property marker, to prove that my neighbor received the delivery, not me. She again told me there’s nothing she could do and took no accountability. In fact she ended up blaming me for the delivery placement because I was unable to answer my phone when the driver called. However, they said they would text as well, which didn’t occur, and no voicemail was left when driver called. I was home all day and asked why they didn’t come to the door; to which she responded, “we don’t knock, we text and call”. This will be the last time I use their services. Even if they couldn’t discount the fee, taking accountability, apologizing and owning up to the mistake, goes a really really long way. Even my children know this. I understand that mistakes will happen, but what really bothered me was how I was treated. I was made to feel I was the one at fault, and no accountability was taken for their mistake whatsoever. Horrible customer service. Not sure if management or ownership has changed, but this is a far cry from the service I have received in the past.

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marlon gomez

My DIY parking strip looks really good .Rock N Yard landscape company provide me an excellence service at affordable prices. I am very happy with my project ! If you are on the market for landscape materials , give them a call , you won’t be disappointed while you save some bucks . They offer delivered and they have a great system . Thanks you!