Gengras Chrysler Dodge Jeep Ram Fairfield CT 06825

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Howard Greenspan

This place used to be great. I have bought multiple cars over 15 years. But boy have they gone down hill in service. Phil was non-responsive, staff rude, and I do believe based on reading the electrical reports before and after my car was brought in that additional warranty work was caused in order to keep car longer and collect money from Jeep national. Phil and his team were just horrendous as they kept my car almost a month w no communication and tons of stress. even had to call sales to see if they could get their attention, stating they would lose out.. and they didnt care either. These top reviews are from a period when they did care. They are always busy, so this review will mean nothing.. but gosh.. I think i need to reconsider my beloved jeep in next purchase or go to Garavel in norwalk where I heard great things. Hate to say, but avoid Gengras. And yes, sure they will reply to this publicly to call us we will make it right.. Its lip service.. They truly could care less.

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richard palacio

I stepped in just to check out a truck and wasn’t even sure I was ready to buy. I was immediately greeted with a warm, honest, and trustworthy smile by Maikel C, who asked if I wanted some information and if I’d like to look inside the vehicle—no pressure at all. I agreed, and it turned out to be one of the best decisions I’ve made. I did end up purchasing the vehicle, and throughout the entire process Maikel was incredibly patient and understanding, especially since I was very indecisive and had several questions about my credit. He then introduced me to Rami, the finance manager, who was an absolute professional. Rami was able to secure me a great interest rate that I never thought I would qualify for, and he took the time to clearly explain everything. The entire experience truly felt like I was doing business with family rather than a dealership. I highly recommend Fairfield Chrysler Dodge Jeep Ram, and especially Maikel C, Rami M, and Jim T. They are all fantastic people to work with, and I wouldn’t go anywhere else. Thank you all for making me feel like part of the family!

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Ashley Blomberg

We had a great experience at this dealership! From start to finish, Maikel was the best to work with!! He was informative, knowledgeable, kind, pleasant and genuinely wanted to help us get our new car. He went out of his way to accommodate any requests we may have asked for and continuously offered to help us in a timely manner respecting our busy schedule. We will definitely be reaching back out to Maikel for our next vehicle!! The new dealership facility is top notch! Highly recommend! Thank you again Maikel!