Batteries Plus MD 20619

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Ashton Foster

If I could I give this place a zero. I have never written a review before cuz I’m just not that type of person but I just could not believe how I was just treated by the staff in this place. I was there on February 9th to change a dead key fob, all went well the guy working was nice and quick. Well today on February 27 I go to unlock my car in the morning and my fob was dead again. So first thing I did that morning was go back to batteries plus to see if they could change it cuz there’s no reason for a battery that was just replaced to be dead little more than two weeks later. When I walk in it’s an old lady working and I tell her my situation, and she asks for a receipt or my name or number. I don’t have my receipt bc honestly who keeps those around in 2026 and I’m not a frequent customer there so my name isn’t in the system. I show her my banking app to show I was there on the 9th, but then she goes on to call me a liar and how is she supposed to know I didn’t come in for something else. I’ve worked in retail for 7 years, you don’t accuse a customer of lying, especially one that has proof they came into the shop. I ask her to check the charge and she even tells me the battery is very low. After going back and forth with her for a short time she precedes to snatch my keys off the counter and yells at me “I’ll change the damn battery” and storms off into the back and slams the door open. Never in my life have I seen someone snap like that so abruptly, like it was as if someone literally flip her snitch. It honestly caught me so off guard bc yes it was an argument, but never did I lose me cool or speak rudely in anyway. Thankfully she changed my battery and it’s working, but someone needs to train that women how to speak to ppl. Even as I walked in her demeanor was as if she was annoyed. I don’t recommend anyone going in if that women is working or she might accuse you of lying and also give a tantrum performance.

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Annette Totten

Incredible experience! Ian diagnosed my problem and replaced the battery in my Tacoma truck in 10 minutes! My truck wouldn’t start after Pilates class. Luckily, Batteries Plus is a couple doors down from Club Pilates so we walked over to see if the key fob battery was out. Ian checked the key fob battery; it was OK. He then checked the truck battery and it was not ok. He then replaced it with a Duracell battery! All within 10 minutes. Did I mention it was 25 degrees? Thank you Ian. You just earned our future business from Batteries Plus!!!

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Virginia Callis

JOSH IS THAT MAN. He took such good care of us and was able to figure out the problem that my phone had quickly and efficiently. I would trust him with everything else that I should need in the future. 10/10 recommend. Would definitely go back. He is very knowledgeable.