Firestone Complete Auto Care MD 21244

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Marquis

I was a first-time customer at this Firestone location and had a great experience. The staff was professional, efficient, and the overall atmosphere had very positive vibes. Mr. Ricky and Mr. Sterling were especially helpful in resolving my situation, even though my vehicle required additional mechanical work and unexpected costs. I truly appreciated the thorough diagnostic evaluations sent by email—something you don’t see often at most auto shops anymore. Because of the transparency and quality of service, I will definitely be returning and look forward to becoming a regular customer.

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Marvin Lopez

DON’T GO HERE!!!! I’ve been done dirty TWICE by these people. The first time i went in to get 2 tires replaced. TWO TIRES!!! It took them 3.5 hours to change TWO TIRES!!! I shrugged it off at the moment as maybe they were just that busy. Fast forward to today (Monday) where i came in for an appointment i initially made the Friday prior. I specified i only needed an oil and filter change and i had a burnt out headlight. He wrote these things down and even made sure to get all of my vehicles information. I come in for my appointment and the guy checking me in even remembered me by my name. He verified what i needed done and when i asked how long, he said it would be about an hour and a half. Cool…4.5 hours later he comes in the waiting area only to tell me that they could only do the oil change and that they didn’t realize they couldn’t replace the bulb to my vehicle due to the design requiring the entire headlight needed to be replaced and wouldn’t get the parts on time today. I said “dude im not even a mechanic and even i know that!” It took them 4.5 hours for them to come to that conclusion??? Matter fact it took them 3 days because i made the appointment on Friday. So basically 4.5 hours JUST FOR AN OIL CHANGE?? That’s completely unacceptable. And judging from the other comments, im clearly not the only one who has a problem with the incompetence of the employees of this establishment. SO DONT GO HERE!!!!

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Courtney Tipper

I called the Liberty Road location and asked was my tire in stock because I recently purchased the tire and it had an issue and I needed replaced same day. Abdula took my call and asked me to hold to ensure he had the tire. Then said the tire was in stock and he could get me in same day. I arrived in less than an hour and Sterling greeted me when I arrived and stated he was updated about my issue. Took my keys right away and pulled my car in for service. The guys were awesome and delivered great customer service. Although my tires had an issue these gentlemen instilled trust which is why I will return to this location again.