Firestone Complete Auto Care NJ 08753

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Lisa DeBenedictis

Mike, the store manager is the reason for my scores. I have been at been to this location 5 times in the last 3 weeks (my schedule only allows me to go at certain times) & each time Mike has gone above & beyond to make my experiences the best. While waiting for my car, I have seen Mike with all his customers & he is very good at his job, he provides excellent customer service to everyone. Others should learn from his professionalism. You obviously employ top notch technicians, they are the other reason I will return to this location for any problems I may have in the future. I hope Mike gets the recognition he deserves for his customer service.

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ejnews

I was very satified with the service I received. I came to the Toms River location for an oil change and replacement of a brake light. While there the techs noticed that my calipers needed replacement, which is not unusual for a 13 year old car with 182,000 miles on it. I have used Firestone for years at 3 locations in NJ and I never felt that I was being upsold products and service I didn’t need. I found that the techs were willing to work with you and honored all warranties, warranties that I often didn’t remember I had. I would recommend Firestone to family and friends for honest and reliable service.

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Kathi L

We had an issue with the tires that came with a two year old car. Ford wanted to charge us for four new tires, well over $1000, no consideration for low miles. Mike took a look at the tires and prorated them for low miles and the defect that they had. We walked out of here with a bill less than $250! This shop has been wonderful to work with and a pleasure. Mike was like dealing with a family member in the business. Thanks guys!!!