AutoZone Auto Parts NJ 07026

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Felicia Campoverde

I’m only giving 2 stars because one employee actually did their job — the rest were terrible. I was sent to three different AutoZone locations for a battery replacement in 3-degree weather. When I finally arrived at the Garfield location, I stood inside for about 15 minutes before anyone helped me. A female employee came out, had me turn the car off, confirmed the battery was dead (which I already knew), then told me she didn’t know how to install it and claimed I’d need a mechanic because parts had to be removed from the engine — which was completely false. It’s a simple battery with a few clips. She asked another coworker for help, and he laughed and said no because it was cold. I was then told I could either get a jump and leave or wait 1–2 hours for a manager. After already wasting over two hours, I was beyond frustrated. Thankfully, a young employee named Wildy came from the back, asked to see my car, and immediately stepped up to help. He was respectful, professional, and worked with me outside until the job was done. After helping me, he even went on to assist an elderly woman who had been waiting outside for 40 minutes, after the same staff refused to help her as well. The fact that employees can choose whether or not they want to help customers is unbelievable. Wildy was the only bright spot in an otherwise awful experience. 0 stars for the store, 5 stars for Wildy. He deserves real recognition — thank you again!

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Nanci Ramirez

If I could give zero stars, I would. Walked into this AutoZone and apparently customer service is optional because not one of the two associates bothered to greet us. Cool. But the second a man walks in? Boom — suddenly the girl behind the counter finds her voice. Interesting how that works. Then I go to check out, and the same girl is standing there doing absolutely nothing but still can’t acknowledge us. I had to ask her if she was open — and she looks at the stuff in my hands and tells me, “You can go to self-checkout.” Ma’am… YOU get paid to help customers. I do not clock in for AutoZone. ? And what really sealed this review is when the person with me asked her a question in Spanish and she decides to respond in English for no reason at all. The attitude was unnecessary and honestly embarrassing. It be your own people sometimes. If this store wants to stay in business, maybe start with the basics: ✔️ Greet customers ✔️ Engage with the people standing RIGHT IN FRONT OF YOU ✔️ Thank customers for choosing your store ✔️ Train your associates to not pick and choose who they acknowledge Because right now? This location is giving untrained, uninterested, and unprofessional. Do better.

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Karen Shih Reyes

The worst customer service experience i have had at an Autozone. Will definitely skip this store so i dont have to deal with Welding or whatever that boys name is. Went before and the guy from a week a go was good.