Pioneer Auto PA 19006

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Genevieve Ryan

Lindley Towing provided one of the most unprofessional experiences I’ve ever had. I do not believe my car should have been towed in the first place. I had previously spoken with police and was told it was okay to keep the vehicle in my driveway temporarily while I arranged inspection and registration. I was scheduled to take the car for inspection the same day it was towed. It was parked directly in front of my own driveway, blocking only my own vehicles. When I called the woman working there repeatedly tried to discourage me from retrieving it, warning multiple times that it was “not good to drive without registration,” despite the fact that I was already en route and the drive is only a few minutes. This felt like an attempt to delay pickup and add additional holding charges. I retrieved my vehicle within two hours, yet I was still charged $275, including a $100 “storage” fee, which is unreasonable given the extremely short time the car was in their possession. When we arrived, the employee was visibly angry from the start. My fiancé calmly asked if there was any flexibility due to the short time frame. Because he has aphasia from a stroke, I clarified what he was trying to say. She became immediately hostile, refused to listen, and continued escalating the situation. My fiancé took the paperwork and walked out to avoid further conflict. After he left, she slammed the door and repeatedly called him an “asshole.” I explained that he has a speech disability due to a stroke, and she stated she didn’t care and continued the insults over and over, attempting to provoke an argument. What makes this especially disturbing is that the person she was verbally abusing is someone who has fought for this country in pretty much every combat zones. Regardless of anyone’s background, no customer deserves to be treated this way. Especially when they have a disability. I didn’t argue because she wasn’t worth the time, I had just too much going on to spend anytime dealing with her that day. I understand towing policies, but there is absolutely no excuse for this level of hostility, disrespect, and lack of basic human decency. I would not recommend this company.

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Clarice Ribeiro

I visited the shop to have some body repair work and I had an amazing experience with. Raffi and his team were friendly, polite, and very helpful. Raffi kept me informed of the entire process the whole time. The work was completed and delivered as promised. I recommend Kelly’s AutoBody for all your future repair needs.

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Heather Brown

Brakes were making noise. Called Monday to see when they could take a look. Dropped off Monday night and brakes were fixed Tuesday. Friendly and helpful on the phone throughout the process.