Pep Boys Auto Service & Tires PA 19464

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Ketul Vaishnav

recently visited Pep Boys for a tire alignment service, and I am very satisfied with the experience. The staff was professional, polite, and explained everything clearly before starting the work. My car was pulling slightly to one side, but after the alignment service, it drives smooth and straight. The work was completed on time, and the waiting area was clean and comfortable. Thank you to the whole team for the excellent service. I highly recommend Pep Boys for alignment and other car services. — Ketul Vaishnav

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Jazmine Tirado

I recently had my car towed to Pep Boys after it had been sitting for a little over a year. I booked a 10 AM appointment for new tires, an oil change, and a full check to bring it back to life. Unfortunately, the experience wasn’t the smoothest. Because my car wouldn’t start, I arrived around 11 AM, but even with the delay, there was almost no communication throughout the day. I had to call multiple times in the afternoon just to get updates, and every person I spoke with gave me a different answer about what was going on with my car. By the time I showed up—about an hour before closing—it still felt like no one had a clear idea of the status. The manager didn’t seem interested in helping or easing the frustration, especially considering my circumstances and the fact that I had important commitments and a long drive the next day. He eventually disappeared without answering my final questions, which felt very unprofessional and dismissive. However, I do want to highlight one bright spot: an employee named Angel. He was incredibly kind, professional, and genuinely cared about making sure I was taken care of. He went out of his way to ensure my car got finished before closing and treated me with the respect and attention every customer deserves. Honestly, he handled the situation far better than management did. Employees like Angel are the reason customers would consider coming back, and I truly hope he gets the recognition, promotion, and raise he deserves. Overall, the experience was disappointing, but Angel’s service made a world of difference.

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Emily Jackson

Came in with an issue from a previous tire installation from the day before, Angel helped fix the issue in a timely manner. The issue was with two tires we purchased, but he rebalanced all four as a courtesy. Also needed to purchase a third tire in the end for safety reasons and got a discount on the tire as well. Angel made the trip back worth it. Was very happy with Angel customer service skills. Would make a good manager for this location