East Coast Towing CT 06902

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Cori Frede

I had called 911 and was in an ambulance when my car was taken so I didn't choose who towed it or really know what was happening at that point. After calling insurance, I went the next day to remove my personal belongings and sign a form to release the car to insurance. My insurance agent told me to take all my belongings and insisted I should remove my license plate. The woman in the lobby told me while pointing to a sign that I could not remove the license plate and that my insurance would mail it back to me. She also would not give me a copy of the form I signed for my records stating it was their internal record. My agent and myself are from Pennsylvania so it's possible that this is Connecticut law and therefore the tow company couldn't give me my plate but all of this makes me a little nervous so I'm glad I had a friend/witness with me. When I did get access to my car, it was sandwiched between other cars and I couldn't even open the trunk (it was front end damage) so while in pain and recovering from an accident I had to maneuver to the back via the seats to get my stuff out. The side doors didn't fully open because of cars next to it on both sides so I really struggled to get everything out. The things I left were not of great value but it still out have been nice to get my snow brush out of the trunk. Not worried about the shopping bags, I have plenty. Still would have been nice to get everything.

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Anita Dey

Haidi at East Coast Auto Body was truly wonderful to work with during a very stressful time for us. Our car was declared a total loss, and since this was our first experience ever dealing with something like this, we had no idea what to expect. Haidi took the time to patiently walk us through every step of the process, explaining what we should look out for, what to avoid, and what would happen next. She was incredibly kind, knowledgeable, and reassuring — never rushed, and always willing to answer our questions. It made a difficult situation feel manageable, and we felt genuinely cared for rather than just processed through a system. That level of honesty and guidance is rare these days, and it meant a great deal to us. We are very grateful for Haidi’s help and would highly recommend East Coast Auto Body to anyone who wants to be treated with respect and confidence during an otherwise overwhelming situation.

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Sorcire

I recently needed a towing service for my vehicle in a challenging location with a low ceiling. The tow tech that arrived was exceptional. He assessed the situation with professionalism and communicated clearly throughout the process. His expertise was evident, despite the tricky conditions, the tech worked efficiently and demonstrated remarkable problem-solving skills, successfully towing my vehicle from a place where 6 other companies canceled the service call because they could not access my vehicle. The East Coast team’s commitment to excellence turned a stressful situation into a smooth operation. I highly recommend their services to anyone in need of towing. Thank you for a job well done!