Lowe's Home Improvement NJ 07047

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Alexis Davis

We are beyond frustrated with our experience with Lowe’s and feel compelled to share what has been an incredibly upsetting situation. Back in November, we placed an order for FIVE appliances because Lowe’s was running a great promotion. We were excited and thought we were making a smart decision. Unfortunately, what has followed has been months of stress, wasted time, and money. When our appliances were delivered, THREE out of the five had issues: The oven arrived missing two oven racks for the air fryer feature. The vent hood was delivered missing a piece. We called customer service, and a week later they sent a replacement… only for the replacement to ALSO be missing the exact same piece. We requested an exchange for our refrigerator within their 48-hour policy window. We were told it would take two weeks for pickup and delivery of the new fridge. Two weeks later, on the MORNING of delivery, Lowe’s delivery team called to say they couldn’t deliver it because the replacement refrigerator was damaged. We were then told we would have to wait ANOTHER two weeks for a new one to arrive. This is completely unacceptable. At this point, this situation is costing us real money. Our contractor cannot finish our project. We have spent countless hours on the phone repeating ourselves to customer service representatives who do not seem to understand the urgency or the magnitude of the problem. We have asked to simply cancel the refrigerator order and have Lowe’s pick up the one we were trying to exchange, but we continue to be told that this is “someone will call in 24hrs.” & here we are with no call. We would greatly appreciate a manager — preferably someone based in the U.S. — reaching out to us directly to resolve this. We are exhausted from having the same conversation over and over again with no resolution. This entire experience has been disappointing and incredibly frustrating. We expected better service and accountability. We will never recommend Lowe’s for appliances. We will gladly update this review if someone at Lowe’s is able to assist us.

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ellen herb

Please staff your store with people who know what they're doing!!! I went to buy paint. I pressed the help button and waited; no assistance. Customer Service tried; no assistance. I was told that all "managers" were in a meeting and there was no one to help get the paint I needed. I went to the home section; no one was there to help. Back at customer service, I saw the gentleman who works in the home section and asked him to help with an order. Finally, 40 minutes after ordering custom shades, I went back to the Paint Dept and was able to get what I needed. What a waste of my afternoon.

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Tristan Pope

It’s fine. Good selection. Big space. But delivery sucks. They charge the workers if they fail to deliver a fridge so if they don’t think they can get it to fit without any issue not even an attempt will be made. Because Lowe’s charges then 250$. The treat workers terrible.