Factory RV IN 46507

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Donna Eagleson

Ordered on Friday,delivered on Wednesday. Super fast!! Just installed (took about 5 minutes after unpacking). Perfect fit in the space,perfect color and so much better than the jack knife couch that was there!! Packaging was great,no issues at all.Time will tell how it holds up,and hopefully it’ll be around for a long time.

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Mike Peterson

This company has the worst customer service. Bought a 3500lb axle through Amazon. Used it for 50 mile hauling a side by side that weighs 1100lbs. While driving all 5 studs sheared off. When I contacted the company through Amazon, I was told they only have a 30 day warranty and I needed to contact the manufacturer. I pointed out that a company focused upon customer service would refund my money and they would put in a claim with their supplier. Who has a 30 day refund policy on an axle? I would understand if they sold flash lights or kids toys. Unfortunately the “Manager” said this was their stance, even if we spoke on the phone. What does that mean? Who cares what medium is used. I would bet they are still selling a sub product that may have defective parts during the manufacturing process to customers. If you buy something from these clowns, and there is an issue, they will keep your money and it is your problem. Below is a photo of the axle hub sitting on the road after I lost the tire. I would suggest to find another company to buy your products from unless you like getting messed over!

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Christian Lipe

Do not use Factory RV. Buy instead from Amazon or something local. If your part does not fit, you will be on the hook for return shipping, plus a 10% “re-stocking fee”. I bought a microwave that did not fit, and after making the return, I was able to re-coup only about $150 of the $190 I paid. I do understand a company trying to protect themselves against shipping and operational costs, but customer service was rude and unhelpful, and there are simply better and safer options out there.