O'Reilly Auto Parts CT 06513

J

JJONES

Absolutely nothing but top notch customer service here friends! My wife, nearly 3 year old and I were visiting Branford from Texas when our vehicle had an alternator failure which destroyed our battery. Thankfully I'm a trade mechanic/technician and knew exactly what to do and I buy 90% of my personal vehicle parts from O'Reillys. They are cross country in nearly every decent size town and I knew both the components were covered under warrantees. When we arrived I explained what had happened and Hector as well as the daytime store manager, Anthony and evening store manager Derrick, went above and beyond to help me get the parts I needed and get them installed without getting drinched by rain in 40° weather. They were not initially able to find my original purchase in my account which is extremely lengthy but went the extra mile to locate the parts and get warrantee exchanges with no out of pocket expense. Then after I got the brand new alternator and battery installed and used my own scan tool to check the charging system I determined the new alternator was defective. It was unfortunate but I know this happens sometimes and thankfully I am able to catch the defect immediately and eliminate other possibilities! At this point Anthony the daytime manager had already ended his shift and left and it had begun to rain while I was pulling the alternator a 2nd time! Derrick the evening shift manager,by his own initiative, came out of the store with a tarp and draped it over my hood and front of my vehicle while I finished the work and when I went to put the 2nd alternator on Anthony pulled back up to check on my family and he was going to drive to another location if there wasn't a 2nd alternator in stock for my vehicle in his store! The way all of you men conducted yourselves on that night deserves to be extremely highly commended! This kind of exquisite service is few and far between these days and every team member in this store truly went above and beyond for my family! THANK YOU ALL SO MUCH!!!!

A

All good things roofing management

Let me use the bathroom very cool Manager, but the new guy did not even know how to check a battery. I even gave me attitude when I told him I would help him figure it out. He acted like it was Rocky science or something I think this is a car place.

l

lauren grady

I came in looking for a blinker light after not finding what i need at 5 other stores Pedro and Moe the store manager helped me find it. Pedro went out of his way to help me he looked at all the bulbs to ensure i got excatly what i needed. he was so nice and so sweet. also while fixing my blinker identified another issue with my car and fixed that also. It was a fantastic experience with helpful kind service.