Frank Leta Buick GMC MO 63703

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Monique Michaud

According to the reviews I’ve read I’m not the only one who had an issue with their service department. Might be something this location should look into. I scheduled and oil change and a few other services that my truck was due for. Before my appointment I experienced another issues with some messages on my dash which included “brake fluid low service” and when I checked it looked like it was at mid level. According to Tara in the service department she said that was ok. So brought my truck in for the services which included an oil change with 100 point inspection. Once my truck was done I was told by Tobias that the service tech said once the spark plugs were changed those messages will go away-trusting what they told me when I drove my truck the next day the messages were still there-you can understand my frustration after spending $1800 and this not being corrected. Oh and when I left that Friday evening my oil level was not reset (see photo) nor did I receive a sticker on my windshield! Either laziness or neglect. Whatever the case unacceptable. Makes one wonder if the service was actually performed. I also was charged for a full diagnostic which I have never paid for in the past when I had an issue because normally the techs knew exactly what it was and when I sat with Kevin the general manager and explained my situation and what had happened he did not offer to refund that charge. I didn’t feel he was that concerned about what I had experienced. I went to a mechanic and let him know the messages I was receiving -he said you need brake fluid. He added it -cost me $5 and the message was gone. Again very disappointed with the service I received. And why was this fluid not checked as a part of the oil change and 100 point inspection? My battery was not checked as well. And just today as I went to add washer fluid I found a spark plug box under my hood. (Photo attached) I have been to several dealers in many states to service my truck and NEVER have I experienced such incompetency. If you’re reading this people of Jackson or Cape Girardeau do yourself a favor and find a good mechanic. Please do not respond to this review with your general message of giving you a call. It got me nowhere.

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Benjamin

Friendly team and demonstrated good communication early in the process, but the experience has been far slower and more complicated than it should have been as things have continued. Early on I flagged errors in the paperwork and was told everything was fine, only to have the same documents come back a week later needing to be corrected and re-signed, which delayed everything. Three weeks later we’re still waiting on the deal to finalize and digging through other issues that could potentially have been avoided. At this point, I offered to pay for the vehicle and avoid financing altogether and have not heard back in two days, while they continue to hold my down payment. Everyone has been courteous, but there hasn’t been much urgency to resolve issues and keep things moving along, without additional follow up on my end. Can we get this deal done or please return my down payment as soon as possible?

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Sherrie Crossfield

Dani at Leta GMC was the best experience I’ve ever had purchasing a new vehicle! Made my experience awesome! Go see them and ask for Dani. Also I want to thank Emmalee Curtis from the Body shop for the heads up on purchasing my beautiful new Chevy Equinox! You go girls!!