AutoZone Auto Parts MD 20748

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Lorenzo Cruz Jr

Unfortunately, the staff wasn’t very helpful — which is fine, since I didn’t necessarily need assistance. That said, a simple offer of help is always a nice touch in any customer service setting. My bigger issue was at checkout. No one offered to assist me, which again isn’t a huge deal since they have self-checkout. I was actually excited to see that my rewards popped up on the screen — but I wasn’t able to apply them to my purchase. After asking an employee, I was told I’d have to go to a staffed register to use my points. Honestly, that seems a bit counterintuitive, especially if the store is encouraging everyone to use self-checkout. Biggest tip for customers: If you want to use any of your rewards, you must go to a staffed register — which only helps if there’s actually someone working the counter or available to greet you.

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Kev keepingitreal

I called this AutoZone Store while waiting at the other AutoZone Store located at 4505 St Barnabas Rd, Marlow Heights, MD 20748 to see if they have a Battery available and if anyone was available to install the Battery. They said yes and they was more than willing to install the Battery for me..!!! When I arrived at this store, the young man, I did not get his name, he greeted me when I walked into the store and he was knowledgeable about his work. Great Staff, Great Customer Service, Great Atmosphere...!!! Thanks I Really Appreciate It..!! I Highly Recommend Anyone In This Area That Need Auto Parts To Shop At This Allentown AutoZone Store...!!!

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Kiara Morris

I had an excellent experience working with Najee. He went above and beyond to address my concerns regarding my vehicle. Throughout the process, he remained professional, patient and genuinely helpful. His dedication to providing outstanding service made the entire experience seamless and pleasant. It was truly a pleasure working with him.