Shady Grove Fertility in Lancaster PA 17601

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Nichole McCullough

We can’t say enough positive things about the Lancaster and Chesterbrook Shady Grove locations. The doctors, nurses, and other staff were always so friendly, welcoming, and helpful. The infertility journey is hard enough to begin with so having staff that truly care really helps make the journey slightly easier. Thank you for helping us reach our goal in starting our family!!

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Katie Conahan

I can’t say enough amazing things about this facility. IVF is an incredibly emotional and stressful situation and the staff at shady grove provided so much support and kindness during every stage. My nurse Brittany was always there for any question or concern I had. The NP Elyse so was kind during each scan. They’ve truly made this experience, which I never thought I’d be in an easy and understandable process.

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Rick Kesner

My wife and I unfortunately had a very poor experience at this location, particularly with the front desk staff. They were not welcoming, not caring, and came across as quite discourteous — which is incredibly disheartening when dealing with something as sensitive and emotional as infertility. This is not a path anyone chooses to walk, and compassion should be the standard. Their attitude made us feel dismissed rather than supported. (Especially, Joy) It genuinely seemed as though they lacked understanding of what patients in this situation are going through. Because of the negative interactions at the front desk, we ultimately chose not to return to Shady Grove and continued our fertility journey elsewhere — where we thankfully had a successful experience. If you work in healthcare, especially in a field as delicate as infertility, kindness, empathy, and proper education are essential. Patients deserve to feel seen, heard, and supported during one of the most vulnerable times of their lives.