Advance Auto Parts 03045

R

Richard L

Battery died AAA came and jumped started my car. I went on line and shopped for a good battery at a good price. Called Advanced it was in stock drove to the store bought the battery they installed it in a short time and I was on my way. Thanks Rich

K

Kevin Neveu

Great service and recommendations to help alleviate the issue with my vehicle. Employees were very helpful. Definitely recommend this store.

J

Jon Dowst

I purchased a brake caliper that was miss labeled, had a left caliper in a right caliper box. Went to return it, was outside of the return policy, and they stuck me with it. With no apologies and some attitude. Buyer beware.

P

Parker Carlson

Company policy to refuse services when it is raining?I went in on July 9 at 2:30 and told the lady that I needed someone to test my battery. She said, "Not today" I figured she was just not doing her job and did not want to get wet so I asked if that was company policy and she was like, "It's water, it's electrical, it's dangerous, so it is company policy" I looked online and could not find any danger. And to have a policy to deliberately turn a customer away? I went strait into O'Reilly thinking they would have more compassion and the kid came right out and tested and replaced my battery. Good job O'Reilly! I called Advance in Manchester later that day and the woman was not aware of the policy, and she had been testing batteries all day. Either way, O'Reilly is the place to be. Advance, do not expect me back. Ever again.

E

Eric Woudenberg

A friendly and helpful staff, very short wait times.

J

Jane Carr

Knowledgeable and friendly employees. Very helpful in finding what i needed for the make and model of my car. A great store!

C

Christopher

Always a pleasant experience. I deal most with the manager Dan who is knowledgeable, accommodating and eager to help in any way. I find dealing with him personally is the way I will continue to operate, for some of the younger employees are a bit difficult to deal with as some have said. I do mostly order online and have them pick it at the store which by the time I drive there (25 min) 99% of the time the order is waiting. I use Advanced Auto Parts exclusively due to their desire to please and offer top notch customer service, and if my store is an example of all stores it is a wonderful business model. Thank You from a continually loyal customer.

J

Justine KC

Call first to check the inventory. I should have known better. I've gone in the past with the expectation that the online inventory is somewhat accurate. Silly me. I purchased online for in store pick up. When I arrived the order was not ready. Okay, I can live with that. I had only placed the order an hour before.After waiting ten or so minutes for them to locate the item we were told they didn't have it. I was told I was welcome to drive to Manchester to get it though. If I had wanted to get it from another location then I would have ordered from another location. I declined since my other option was to have it delivered to that store a couple hours later. I had some other things to do so I went back several hours later...about an hour and a half after I was quoted it would be there. It was still not there.I was again told I could go to Manchester to get it. I'm not doing that. Now it's just a matter of principle. At this point I was pretty irritated. I asked if they could have it ready for first thing in the morning and was assured they could. We'll see when I get there in the morning.I think my biggest irritation with this whole thing was that literally (not figuratively) six people were there this morning including a manager. Four of the men were working. One was just kind of wandering around the store looking for people to "help" and the token girl was literally sitting on her butt. She actually moved a step ladder around so that she had prime sitting space. Now, I'm no auto parts store efficiency expert, but one would think that one of these people could have been updating inventories. Let's be honest here, there are no date codes to check for freshness, they don't exactly have a high product turn over, they're not folding clothes and spending all their time tidying up the place like other retail stores. I'd think that with an online business component like theirs that it would be relatively important to be keeping those inventories accurate. End rant.

S

Steven Mientus II

Very good service very friendly and very helpful they typically have the parts you're looking for and if they don't they will find them for you if you need to borrow tools they'll let you borrow what you need and prices are usually pretty comparable to other places very easy to find inside the plaza in goffstown