The gentleman that helped me was very polite and helpful. He got my battery tested and a new one installed in about 20 minutes. Glad I got a new battery when I did, before it got cold out. But my battery light is still coming on occasionally, not sure why. All in all a good experience with this place.

A little pricey on her stuff and they don't listen to you on the phone when you tell him what you need they keep asking for the details they should write things down when you call it in write it down on a notepad see you not repeating yourself for 5 times on the phone I don't have time to waste if I ask you for a part this is what I'm saying get the part I need

Best service I have seen. Person at the reception was really helpful explaining me what service is needed for my car it was really useful.

This place was busy but they added another employee and he was very helpful knew exactly what I needed and I was on my way.

Very helpful with snow tire advice! Thanks again!

Horrible customer service. Not helpful, rude on the phone. The person who answered the phone couldn’t understand what was being told to him. So had to repeat myself several times. They sold the wrong part and had an issue returning the item. Will never shop here again. I will definitely choose auto zone from now on. Better customer experience and more knowledgeable.

on more than one occasion I have called to verify they have a part in stock and was told by an employee they did. just to drive over to the store and find out they don't have the item in stock (they'll order it and can have it there by that afternoon or the next morning) I've also heard the same complaint from other customers while in the store I used to shop at the store for the convenience it's only a few minutes from my house but I have since learned it's better and more cost-effective and less aggravation to drive 45 minutes two another auto parts store that's not advanced and actually get what I need the first time.

Eric was extremely helpful and knowledgeable. I was traveling through the area and my boat trailer had a disc brake issue. Eric had great advice on fixing and even came out after he was done working and showed me how to fix. Thank you Advance Auto!

Went to buy wipers. They took the book away to look up part numbers. Only one person working couldn't keep up with small crowd but he tried his best, not faulting him. Recommended wiper blade needed for one of the cars.....they don't even carry the size yet it's on their website as available. Wasted 35 minutes without a purchase for either car.

I stopped in to Advance Auto Parts in Lake Geneva Wisconsin New Years Eve 2016 driving a car that had to be jumped to get into their lot.Andy from Advance Auto:- recommended 2 different batteries- installed the one I chose for free- cleaned out the battery compartment and cleaned corrosion off of the connectors- Hooked some contraption under my dash the preserved all of my radio and seat settings as he switched the battery.- Was very personable and pleasant.- Based on my general feeling that Andy had gone above and beyond, I tried paying him extra $$ and he refused to take the extra cash saying it was all part of the job.Later that night I was at a dinner party relaying how great the experience was and one of my friends piped up saying "I was just there yesterday and had the best parts experience of my life."