Jared is the man! If you need repairs to your vw call and talk to Jared. Honesty is huge and Follow threw is great. I had another vw dealer tell me the timing was off on my vw and brought it in and asked for a quote on fixing my timing chain. He called me back and said it’s dead on why do you want me to do it. Wow $1100 repair and he was honest about it not needing to be done. Wish I could give both the mechanic and Jared 10 stars.

Nice small town Volkswagen dealership. They had as many cars as most of the large dealerships currently, and were friendly and helpful. Got to drive a 2022 Tiguan, which is a really nice vehicle. I hope to be able to get one soon.

Last summer we bought a Ford Escape from Auto Import, very smooth buying experience. The owner was our salesman, and had that old fashion genuine personality, he let us drive the car for the weekend before purchasing that Monday to really test drive it before making the final decision on it. I would recommend buying from Auto Import and I would buy there myself again.

My son took my wife’s car in for an hour change today. It took 1.5 hours. He was told it would take 30 minutes. After an hour, he was told they were looking for oil leaks. Thirty minutes after that, it was finally ready. They gave him some cheap VW 3D glasses for the inconvenience. Really? Customer service could use some help.

They great! Ive been doing business with them for over 30 years. They have always treated me right. If couldn't pay the full bill jim would carry for it as payments until I could. Great man. Great service!

Can't ask for better service from Jim, Max, CJ, Chris, and the rest of the staff. They do their best to make sure that when you walk out the door you are happy. The car I just purchased from them is great. When I was looking at it Jim handed me the keys and said "take it for a test drive and see if it makes you smile." This is now the third vehicle I have purchased from them.

Just bought my second new car from them and my experience with both was wonderful. I always can get in quickly for service and maintenance has been done quickly and professionally. Everyone has always been friendly as well.

My personal experiences at Brainerd auto import are lackluster. I test drove two separate vehicles which both had problems that should have been fixed before they were listed for sale. Auto import showed very little interest and urgency in getting them repaired, or even investigating what the exact cause of the issues were. I was a serious customer and made it clear I wanted to do business. Both of these cars were 2013+. We have bought a car from auto import before, and that experience was not stellar either. When we requested that the rust be repaired on this vehicle (this was covered under vw warranty) they sent it to some chop shop right behind their dealership. I got my car returned to me with orange peel and overspray. I sent it back to be fixed and it was slightly improved. Auto import is like the kid that is late to the bus and still walks down their driveway with not a sense of urgency. I am now an owner of a 2013 Jetta GLI that was NOT purchased from Brainerd Auto Import.

I took my 2016 GTI here and they were VERY careful with my car and the service was amazing. Thanks again!!I will look into future car buying here. (***I wish I did with my GTI, but I found a rare once in a lifetime CPO deal with only 500 miles on it in the in the cites***)They dealer treated me great regardless. Thanks again, I will recommend you to friends and family.-Steve

Haven't bought a new car anywhere else in over 25 years. Jim, Max, CJ, Jim, and Mabel are the best! I send people there from the Cities and beyond. The service and personal touch make the drive worth it!