AutoZone Auto Parts 49224

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Joe Lazarus Jr.

First time in my life I will say this but this place was so bad couldn't find anyone's parts they wanted told people the wrong info about what part they're looking for it was so bad in Albion. Michigan.

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nighthawkron

I'll give you an example of a recent issue I had with Autozone and you can make up your own mind about this company. Last weekend I heard the brakes on my Jeep lightly grinding so I stopped at the Jackson store to get a full set since it was time to change them all and start fresh. The rear set went without a hitch but the front was a different story. Normally I double check the parts myself to be sure I get the proper parts this time I didn't and after tearing down the front I saw that the salesperson had given me the wrong rotors. So I called the Albion store and asked if the parts delivery person could bring me the right parts and exchange them but company policy states that service is only available for commercial vendors. At this point I'm stuck wrong parts, vehicle up on jack stands and no way to get to the store to fix the problem ! The manager came through like a champ and said he would get the proper parts and bring them himself, asked me my address and had them to me in half an hour. This is what I consider superior customer support and service, I did offer to pay him a delivery fee and he refused. I thanked him and am grateful to him for his sense of honestly and kindness in helping me out of a really bad situation. In conclusion I do recommend Autozone for parts but you absolutely must follow behind them and make sure you get the proper parts. And if you want to deal with a manager that actually cares about his customers go to the Albion store I highly recommend them

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S C

I had a question they were quickly able to tell me what I needed and how much I will go again.

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Kris Keller

They didn't have what another store said they had in store. So I gotta order it on line. But did grab a couple thing's so it wasn't a total waste

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GREGG dayton

They were great there they loaned me a few tools to help me get it fixed in the parking lot thanks guys

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chris thomas

Very good customer service. Price is a little high on some items but on most items of your car needs are priced just right. The website has much to be desired as it doesn't represent what is actually in the store. I ordered an item on line that had it showed up on the website I would have bought it at the store.

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Sarah Pitcher

Have had the same problem for about 2 years now. 90% of the time we come for a part we recieve the wrong part and have to come back to the store hopefully just once to get the right one but sometimes 2 more times because we are still given the wrong one. Not only does this cost us alot of time to drive back and forth but also alot of money. When our vehicle is down we have to try to find rides back to get these right parts and sometimes they might not have it. Thankfully there is another auto parts store that comes to our rescue most of the time when we are in this situation. We have also had a problem in the past with warranty. We still do alot of business with AutoZone but have had better days. But on a positive note most of the employees are very friendly.

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Chris

Do not shop at, or definitely do not start a business account with AutoZone. They will leak your information to people and make fraudulent purchases on your account. People from the store gave away our account number to their friends and purchased over $2000 worth of stuff we did not approve. Store admitted this happened and we still are not being credited the $2000 stole from us. Very crooked people, worst store is the Jackson Michigan stores.

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naoma hall

Went by 2 clerks outside on way in store but could not find help instore so left

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Fred Pitcher

Bad experience with and everytime I go there I have to come back, because wrong parts. Nice people, but some reason they don't put down everything you buy from them for warranty.