We we’re traveling on I77 and an object fell of the truck in front of us. We couldn’t maneuver the car fast enough to avoid hitting it. We ended up with a flat. We call Bert’s and the immediately took us in and we’re able to get a new tire on the car to get us back on the road! Great service and super friendly. Service: Tires

Traveling up I-77 in VA from SC at 10:45 on a Monday. I'm on my way to a job in Radford, VA. A couple of deer decided to try playing Frogger with my 8500lb F-250. Since I was running 70 mph, Bambi lost. He took out my grill, AC condenser and, at the time we thought, punctured the radiator. Bert's just happened to be at the exit I pulled off on to inspect the damage. Just dumb luck, I guess. But it definitely worked out to my advantage. They ordered the parts that morning promising to have me back on the road by Wednesday morning. Got a call from them at 14:30 on Tuesday telling me my truck was ready. And best of all, the radiator was fine. Didn't need replacing. I can see on the invoice where it was ordered and then removed. I wouldn't have known any different if they had installed it anyway. I left it with them because I had to get a rental and get to the job. The reason I didn't continue to drive it was because I saw what the mechanic and I both thought was coolant leaking behind the condenser.They could have totally charged me to install a $690 radiator that I didn't need. But they didn't. I just walked in with a busted truck at noon on Monday. And drove it back home to SC at noon on Wednesday. Very professional. Good work. Fast work, especially for a walk-in like that. (Even my mechanic at home takes a couple days just to get me in and get started!!) I would highly recommend Bert's. I'm glad I lucked into finding them. I just wish I didn't have to hit a deer to do it ... Now, on to the body work.Service: A/C installation & repair

Scott and his dad went out of their way to help us today and I can never express how truly grateful we are. Our truck and camper were totaled. He took my husband, myself, our 2 kids and 2 dogs back to his shop and they helped make sure we got a rental car since we were 5 hours from home. Their kindness and professionalism will not be forgotten by our family. Would definitely recommend them. Thank you very much.

Suffered a Blowout on I77 of my spare (the main was already toast). The driver took my wife to the nearest gas station, came back for me and towed the car back to Hillsville at no charge (we are AAA members). Can't recommend highly enough. Job well done!

I was broke down on side of the interstate, they came within an hour on a Sunday to tow me to their garage. Then prioritized my truck and got me back on the road asap. I would have no hesitation to have their mechanics work on vehicles I have. Can't say enough good things about them. Its not often that you meet good people like this.

My car was trying to die everytime I hit the gas. They came and picked it up for me, my appointment came, one day after looking it over had it fixed and back to me the next day. It runs better than it has in a long time. I will definitely be going back to them for anything my car needs. Service: Engine repair

I had an unfortunate incident that happened in Hillsville Virginia. I am from New Jersey and was passing through. I was in an automobile accident. My car was towed to Bert's garage. These are the nicest people I have met in a long long time. not only did they allow me access to my car and my belongings..they arranged fora ride back to my hotel with all of my stuff, via a tow truck driver. Love this place.

My girlfriends car broke down 300 miles away from home. They are a aaa tow service and shop. They looked it over (and cleaned the maf) before we called on tuesday, helped us by talking to the ford dealership and ordering us what we needed to fix her intermittent fuel issue. They were awesome for putting in that leg work for us and im so thankful her car ended up with them. Would 100% recommend to anyone

I was on a long road trip when I picked up a nail on the interstate and I was referred to these guys. They were SO nice and got me back on the road super quick. Great customer service Service: Tires

I desperately needed a motor home towed and they promised me they'd call back when Scott got back, no call back, I called back, no help, I lost motor home.