We have been a customer for over 20 years and now they decided to not take our dumpster. I called and asked if I could get a pick up and the lady said they do not do my area. Their is no one in the 5 mile area that they serve. Well how come not even a quarter of a mile from us, they are picking up their garbage? Excuse me but they are going right by us every Wednesday. They do not have good service.

My garbage pick up gets skipped at least once a month. I’ve never had to call a company as much as I call them. Horrible service. Would not recommend.

Been a customer for 6 years. Due to finances I had an issue making payments and services was suspended. On a Friday I made up the payments and was told pick up would resume Monday. On Monday my trash was not picked up. Was told that there was no delays and if my trash was there still on Tuesday to call and they would send someone to pick it up. Called Tuesday and was told it was a communication error with the driver and now the soonest they could pickup was Friday. Stated dispatch would annotate it and make sure it was picked up. Friday came and nothing was picked up. Called and was told that dispatch had nothing stating to pick up my trash and pretty much called me a liar about my previous calls in.

Had my trash out with the beautiful functional pink stickers and it was windy and probably blew down into the trash can. So my trash wasn't picked up. Keep up the awesome work! Service: Junk removal

Signed up with this company upon moving to NY from out of state. Was told that my garbage and recycling cans would be delivered at the end of the month currently I’m going on over four weeks and still have not received any of the cans that I am paying for. Every time I call customer service I am informed that the service orders in the system and they can’t determine why my cans have not been delivered yet.I am so fed up with the run around that I am canceling and going to a different company.I do not recommend this company for anyone. STAY AWAY!!!!!!!!!Service: House & garage cleanouts

Customer service girls are very kind, responsive and helpful! And the regular garbage pickup was done in a timely manner! (after a little mishap) Didn’t get his name but he was very friendly and kind! Thank you 🙏

My daughter called to have the bill switched over to me on the 12th of July. I paid the bill and was told that they would call me on Friday to change the account to me. Waited all day Friday and no call. Called today and was on hold for 15 minutes. My daughter has had nothing but trouble with getting the bills monthly. They come when tbw bill is 90 or more days over due. She set up automatic payments and they didn't take it out. I am really rethinking on having this company for my garbage pick up.

Usually pretty good service. Experienced a missed pick up recently. The explanation was the receptacles were not out on our Monday pick up day. This was false because we put the cans out on Sunday the day before. I had to check our cameras to confirm. Not always a good sign of a business when they are dishonest. I would have been fine if they just explained they missed the pick up.

This is the WORST service of all time. TRULY. We rarely ever use our house upstate - we came with our family and friends and had put all our garbage on the curb - not all of it fit into the containers and their team wouldn't touch it. They said if it's not in a container its not their responsibility. This is when you realize some companies are terrible and have zero respect or understanding of their customers and business. If you can avoid using this terrible company I would recommend it. Here's the kicker to show you why: the suggestion they made is we put the garbage in our car and drive it to a town dump. Super happy we have been paying for this service for years and this is the solution - especially when they only have to pick up at most 10 times a year from our house since this is a vacation home. TERRIBLE SERVICE. I would give ZERO stars if I could.

While attempting to pull into our driveway the driver cut the corner too short and was going too fast, therefore going off our driveway, onto the grass, getting stuck and tearing up our lawn trying to get out. When I contacted them, I was told my driveway was too icy and the truck slid off the driveway. I had 5 other people tell me that it was because the driver cut the corner too short and was going too fast. I asked when the trash was going to be picked up and was told they would be there on the 17th and to make sure the driveway was clear for the driver. No trash pick up occurred and when I called I was told that the driveway, in the driver's opinion, was unsafe so he left. My in-laws that live near me were home all day and said they didn't see or hear any truck come to pick up the trash. Our driveway was done in the exact same way it has always been done, for the last 4 years that we have used Casella and up until now it has NEVER been a problem. In both instances, the driver or Olean office, didn't even have the common courtesy to call and inform us what happened. This makes the third time this company has made an error and has blamed us, the customer, for the mistake. WHAT HAPPENED TO CUSTOMER SERVICE, COURTESY, OR THE CUSTOMER IS RIGHT?