Considering the circumstances for my tow,they made this the most painless process imaginable! Forever grateful for Charley and his wife Brandy🙏🏽

Just wanted to thank the ladies at City Towing for being kind and professional after the car accident. They helped me retrieve everything, gave me guidance on what to do, and provided forms to make the process smoother. Really went above and beyond to help in a bad situation. They are wonderful.

During a difficult time City Towing came through and assisted me. The women at the desk and owner had a heart and made some exceptions and due to unforseen issues waived 2 days worth of storage fees. Eric (One of the drivers) was also phenomenal and instrumental in providing further assistance when AAA failed.

I was in a accident the other day and my car was totaled. I am extremely stressed over the situation and the last thing I wanted to do was go to the towing company, well let me tell you the girls in the office were so nice , they offered assistance , information and they were generally really nice people, they made a bad situation a lot easier.

Customer service lady was great and driver was very proffesional. Even though i called 5 times to see when my truck was arriving customer services was still very polite,patient with me and accommodating.

Absolutely unreliable. I have been waiting 5 hours for tow assist n keep getting told "an hour" last call they hung up on me. Clearly they pick n choose assignments. Just imagine if i was a single female in disabled car in unknown neighborhood for this long. Your safety or well being are definitivly not a concern or priority of theirs

Normally I don’t ever post reviews for businesses, but I had to make an exception for this one. Out of all the bad reviews I’ve seen for this company, most have one thing in common. That being the receptionist. She truly did have a horrible attitude and genuinely did not care about the costumer even if that customer was one that was attempting to get a car that was towed without me knowing. Although it was an inconvenience I was not upset enough to berate the receptionist when finding out the information from the receptionist. And if they recorded the phone calls, that would prove my point. From the very start I was spoken to in anunprofessional manner, and before I could have any closure with the answers I was given or ask another even if it was going to be the same response, I was hung up on, and the last time was even threatened to be charged an extra fee if I called about the issue again trying to work it out. If i were in the wrong that’s fine, but at least give me the same respect that was given. I’m sure their actual service is exceptional but again I believe they need to really review their receptionist costumer service ethics.

My vehicle died and I needed it taken to The Buick Dealership, City Towing made the experience pain-free, with their quick, professional service! Thank you..

I had the unfortunate experience of having to deal with this company. Let's be honest and cut straight to the point. Having your car towed against your will or knowledge is not a pleasing situation to be faced with, but this company makes it EXTREMELY inconvenient for you if they tow your vehicle on the weekend, or after hours during the week (they close at 6pm). My vehicle was towed and of course I was annoyed because i had to now pay for my vehicle to be released. There's nothing I can do about that except pay, but here's what makes me angry. This company towed my vehicle on the weekend and their office does NOT open until Monday. Why is this a problem? Simply because, they refused to release my vehicle to me until the office was open on Monday morning at 8am (and, they aren't even punctual, no one arrived until around 8:15am). I live and work in Miami and my vehicle was towed in Boynton Beach, leaving me stranded for the weekend. In fact, when calling, I wasn't even able to speak with someone who works in the office because the phone calls are forwarded to an answering service. I tried pleading with the lady who answered the phone to help me with getting my car released and she offered no assistance beyond "you have to wait until Monday". This is a 60 mile trip each way for me. Ubers/Lyfts/Taxis are not cheap for that distance. And to top it off, these folks have the nerve to have a sign (yes, a sign) in the window threatening that they WILL add an extra $10 to your bill if you have an attitude. In their words that fee is for “putting up with your attitude” (this is literally the text written on the sign). Absolutely nasty company and absolutely unprofessional. Why would a company accept a contract to tow vehicles, and choose to enforce that contract when they themselves know that no one is available to release vehicles. Not only does this inconvenience the vehicle owner, but as a "gift", this also forces the owner to pay even more in storage fees, and these people don't want anyone to give them an attitude? They completely inconvenienced me, cost me money in Uber/Lyft to get around while they had my car, and in addition, caused me to lose money in my pay check because I had to take off from work when scheduled (this counts against me on my job as a "call out/no show" because there's no prior notice) so that I can get my car back. To the owner, when you DO read this, read these words carefully "NO ONE forced you to go into the towing business, NO ONE forced you to accept contracts to tow vehicles from properties where the HOAs can totally abuse their power, as was this case, and NO ONE forced you to willfully tow cars when you KNOW that the person will NOT be able to get their cars released to them right away. This is the life that YOU chose, and YOU chose to operate your business in a way that further irritates people who are already put into a stressful situation. You're literally forcing people to be stranded, sometimes all weekend long, impact their pay check and livelihood, and then you put a condescending sign in the window?? Are you even for real??" And honestly, I would have never written this review if you all didn't have that tasteless sign in the window. It would be better to deal with the temporary "in the moment" act of yelling, rather than a bad review that will permanently stain your reputation. I hope that it was worth it :). By the way, this name is an alias so don’t waste your time trying to say “we have no records of you, we don’t know you, etc.” I believe in Karma. What goes around comes around. You may be a few dollars richer, but you will not get away with treating people unjustly and without care. Karma is real. Godspeed to anyone who's put into this terrible situation.

My community was in the process of removing a tree and my vehicle was parked in the closest spot next to the tree. The community manager attempted to reach me via email and went to my apartment. I wasn't contacted by phone. I was away attending to the details surrounding 3 deaths in my family, one of them due to COVID. At any rate, my vehicle was towed. When I contacted Big City Towing, I was advised the vehicle would be onsite until July 15, at which time it would be put up for auction. The vehicle was towed sometime in June. I had many expenses related to the loss of my family members. I simply could not pay more to pick up my vehicle. I advised Big City that I would not be able to pay to get my vehicle out. Since this was a second vehicle, quite old, and used for recreation, I decided to let it go to auction and pay the remaining fees when charged. Fast forward, today in my mail, I received notice from the Florida Highway Safety and Motor Vehicles stating that since I no longer had insurance on that vehicle, my license is scheduled to be suspended effective 8/19, 10 days from today. FLHSMV is requesting a response from me which I have no problem providing. Once the vehicle was scheduled for auction, I cancelled insurance to not have to pay since I no longer hold title to the vehicle which brings me to my problem with Big City Towing. I called them to get the date my vehicle was towed. The person who answered the phone seemed irritated that I called, was very short with me, and told me that she could not provide me with the date the vehicle was towed because the information was not readily available. I let her know I understood and would be happy to wait on hold. I let her know I needed the information to pass it onto the Motor Vehicles department in Tallahassee to prevent my license from being cancelled. Again, she reiterated that she couldn't do that because it was a Monday and didn't have the information readily available. If I wanted documentation, I would have to pay for it. I didn't want documentation, I simply needed the date of towing. I asked for the owner of the company and she stated that she was the owner, wished me a good day, and hung up on me. I called back and told her I would call again until I was able to get the date of pick up. She then threatened to report me to collections without cause since the account doesn't even have charges on it as of yet. She also told me I could pay now for whatever charges incurred thus far and she would provide me with a receipt that I could send motor vehicles. Apparently, whether its sold or destroyed, if there is a balance, the owner has to pay. I understood that; however, we haven't reached that point yet she made the "collections" threat. My point: she had time to collect payment and provide me with receipt yet she didn't have time to simply give me a date of pick up. I will send my letter to Tallahassee without complete information. This person, whom I didn't get her name but stated she is owner of Big City was only interested in assisting me if I had money to give her; otherwise, she had no time. Aside from the poor customer service, her greed and lack of compassion, especially during these trying times, coming from an owner of a company, is astounding. We're living in very challenging times with many experiencing financial hardships due to many different reasons. Having a vehicle towed was stressful enough. One would think the owner of the company would know how to deal and manage the public with some heart. By the way, I am a licensed Community Association Manager. In other words, I am one of a very large network of property managers who utilize towing companies. Big City Towing is on my DNU (DO NOT USE) LIST and every LCAM in South Florida who asks will know about this company and its heartless owner.People, let's help and lift each other as much as we can. One never knows what's going on in someone else's life especially when it comes to loss of life and its related hardships.