Givens Used Auto Parts 30045

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Christina A

I came here a few times and the place is really old and beat down in the middle of nowhere. The few amount of visits that I've come here they either never have the part or the part is either rusty, old and damaged and barely usable. it’s usually always horrible customer service too. I Came in here earlier with my dad and the brunette older lady with the short bob and glasses didn’t even acknowledge us when we walked in no greeting or anything literally just stood there while she spoke on the phone for a few minutes and when she finally did decide to acknowledge us, she spoke to my father in a extremely rude and aggressive tone. Talked to him like a child. literally talked over him while her Hispanic older looking employee stood beside her and laughed at the fact she was speaking over him. I guess she thought it was funny that her employee was being rude and extremely unprofessional to him. Literally walked out of the establishment right then and there. I chose to spend my money elsewhere(LANCE AUTO PARTS). The Hispanic older lady and lady with the short bob lack professionalism/respect. I ended up going to lance auto used parts and found my part for a much cheaper price and didn’t have to deal with disgusting attitudes that OBVIOUSLY hate and are unhappy with their job. Will literally never be coming back. Go to Lance Used Auto parts they are a small 10 minute drive and have amazing customer service and will find your part at a much cheaper price.

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Chris Welch

Very disappointed. Came a long way for some parts. One got damaged while loading. We didn’t notice the extent till later. And the box is full of bondo which wasn’t noticed until we found it all cracked after the loading issue. When I called to try to rectify it. There was no satisfactory resolution.

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Mike Kelly

Terrible attitude Hispanic older male with the glasses avoid this place at all cost, if you’re going to deal with customers learn how to have some customer communication skills this place’ is a two star rating on the Better Business Bureau. These people should not be working.

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Hilda Poole

They always have Good parts good motors for alot of makes and models call ahead ask good questions give good vin number and good description of parts you will get what your looking for friendly neighbor for most of my life thanks y'all for good service

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Abey Mathew

Not cheap and not in stock. Quoted big numbers for car parts compared to other used car parts places. We were considering walking away but thought we would take a look at the car and parts before we do. Turns out they don't even have the car or parts in stock. Their system is not updated eventhough they have at least 6 people in the office just sitting around.

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Celita Burgos

Kinda expensive for a junk yard but then gave me sooooo much trouble returning my engine core. Idk if they just didnt want to give me my $200 core back or what but with my paperwork THEY provided why should there have been a problem?! On top of tht I have been a customer for years now, they definitely lost me as a customer 🤷🏻‍♀️

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Kory Kappes

They quoted me the wrong price over the phone by mistake. $200 cheaper. When I picked up the part, they stuck to their word and sold it at the discounted price. I’ll continue to shop here for that reason alone.

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Jo

If you enjoy being talked over and berated, this is the place for you.We were given the wrong part the first time we went, it happens. We went in to exchange it and the boss was immediately aggressive. He was exceedingly ill-mannered, and insisted that the part we had received was correct. He continued to insist on his personal opinion despite pictures and explaining the issue multiple times.Honestly not sure how he’s been “doing this for 35 years” with the way he talks to people.That being said, the staff was very helpful once he went to pet his own ego elsewhere. Maybe one day they’ll have a boss who doesn’t act like a toddler without a nap.

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Joe Barafuko

I bought a used engine and have 30 days warranty. When I took it home to replaced the new oil pan gaskets when I open it theres a lot of debris and shaved metal pieces! I took it back and Bill the manager wont refund me! Beware buying parts with this Givens company! I even left a message to let the owner call me back which is William Givens and they didn't even give my message to him. I've wasted $1,100 for nothing it's all non working parts they're selling and customer service are the worse!!! They need to shot down this company!!!

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Aaron Meyer

Called on 6/10/17 to see if they had a part I needed. The (very) rude woman who answered the phone quickly confirmed they had it, but because several other junkyards had just told me they had it when they really didn't, I asked if I could get confirmation before driving an hour to their location. I was told AGAIN that they had it: "the price is between $35 and $75, depending on which a/c line you need, but we wont know which one until you get here." I really wanted to be sure they had the exact line I needed, so I offered to send a picture of the part for confirmation, but I was told they were too busy to physically check before I drove an hour out to their yard.After making the 1 hour drive and waiting while their employee looked for the part for 15 min, I was told they didn't have it after all. I asked to speak with the owner, who told me that he would have checked if I called on a Monday rather than a Saturday, but that doesn't explain why his receptionist would say "we have it" three times (it also doesn't explain how they had time to send someone out to the yard to check after I had already made the drive). The owner said "we have it" means "we have cars that potentially match your car" -- not "we have the part you asked about." After hearing my complaint, the owner had the nerve to ask me what I thought I was going to get out of speaking to him.Obviously, most customers inform a business owner when they have had bad service as a courtesy to the business owner (who presumably cares what his customers think) and to receive an apology. Not this guy. Apparently the service is so bad at this place that he couldn't even imagine why a customer would bother telling him about it. His unwillingness to offer an apology just shows a lack of character and his staff obviously feeds off of that attitude.I only wish I had read the reviews here before even calling.