Interstate Towing & Transport Specialists, Inc. 44024

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Sioux Richter

We were towed within 40 minutes, around 4am. Driver was excellent! Prices were fantastic. I will not hesitate to call them if I need them again.

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Shay Maine

I do not recommend. I have used this company’s services many times in the last 6 months. You’d think customer service reps would know how to speak with people who are dealing with the stress of their vehicles breaking down.The first incident involved the black woman (I never hear a name when they answer, suspicious) she could not handle the phone call professional & handed the phone to the white lady who then had me repeat everything all over (this is aggravating as I’m trying to get towed).This time the white male answered the phone, told me the 1st story, interrupted me to ask if he can continue speaking, continuously! He wouldn’t let me (the customer) speak. He repeatedly told me the 1st part of the story (I know!) I am calling about the ending results. The question was, where is my vehicle? “It’s being towed as we speak” Why was I not contacted yesterday that it wasn’t being delivered? & the main question: why was I charged almost $400 yesterday when the service never took place? Continues to tell the 1st part of the story without answering my questions. Puts me on hold to answer other calls & not deal.I call back the black woman picks up, she won’t let me talk, tells me to listen to her! Tells me the same thing white man told me, I continue asking my unanswered question that no one is listening to. She hangs upI call back & get the white lady, she started off with smart remarks. I told her she did not answer my question & I told her very clearly what my question was, she finally answered simply. Then apologized for the terrible customer service I’ve received after I expressed how I felt about it.

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Michael Barron

Charged me $661 to tow my 15ft box truck 71 miles. When I asked how he came up with the price, he said he made it up off the top of his head. Plus charged me taxes for using my card and taxes for the tow on top of the made up price. Also took the rear axel out of my truck and didn't put it back so I had to pay to get it put back on. Only reason I paid was because it was super cold and they seemed like my only option at the time cuz my GPS was acting funny and wouldnt pull up anyone elseService: Car towing

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M Tackett

Was helping an elderly woman with a broken down vehicle in dollar general in hambden who forgot her cell phone and called this business to get her towed home. I must say a fellow named Tim who answered the phone was the most rude, unprofessional person I have ever spoken too in a service business. If a person hates there job as much as this to treat someone who is calling to employ the company services, they should simply find another job. A dispatcher, one would think, would provide a touch of decency or respect, compassion would be a stretch, to the customers that call them, given that most folks only need a wrecker service seldomly. To most this would be a stressful situation. A dispatcher is the first line of representation to the company and in this instance I nearly feel terrible for the elderly woman to have to deal with people like this if that was truly representative of the company. Someone should buy some trucks and start a towing business here in the area, you wouldn't have much competition. Call someone else unless you want to be treated as an inconvenience. Bear in mind I had no money or skin in the game here other than the opportunity to witness this company's service skills.

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Patrick Fleming II

Guys new there trade. Can hooked up in a short time and we we're off. Safely delivered my truck to its location without any damage. Very professional spot

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Bob Claypool

it cost me 260 dollars to pick up my car that was towed to this shop from literally less than a mile away! my vehicle wasn’t even there for 3 hours. super irritating…

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kubankhaos

The bastsrds cant drive properly on the road. Im a truck driver and consistently catch up to the road hogging the middle lane, speeding up when i try to pass them and slowing down when I cant. Im gonna lose it one day and run them off the highway.

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Mike Cimas

Called these guys in the middle of the night off the road they came and got me out within an hour these guys are awesome thanks again gentleman

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Hero Hunter

They Took my money and ran. Didn't do the job and Threatened me. Seems I'm not the only one. I wont be using them again. Avoid them at all Cost! Call a company that knows how to treat you like a human being and with maturity. Service: Fuel delivery

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Sarah Trillo

368$ for the guy to come out to my semi truck with 15 gallons of fuel. I told them it was a semi and we needed fuel. Which means we need a minimum of 25 gallons, not only that, the guy didn't know where the fuel tanks are or how to prime the truck, he also had the nerve to ask for tools that he should have had, after we had already given them the efs check. So, my husband had to go out and help the mechanic do his job that we were paying an outrageous price for. Then it turns out the mechanic had given me the wrong price, so the EFS check wouldn't go through.They accused us of trying to stiff them for the job they didn't do, threatened to have our truck seized and impounded and us arrested.All while the work hadn't been finished.The state trooper showed up, told me they lied to him about what was going on and said money matters aren't his business.They had already been paid at that point and took off without finishing the job. Our truck still won't start so we are having to call TA.Service: Fuel delivery