JAM Automotive 78114

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Truck went for and an oil leak and water pump. Even though the water pump failed due to a faulty part, JAM quickly assessed and remedy the problem. My truck sounds good and strong. Thank you again for your service.

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Stephanie Flores

I would NOT recommend this place! Very rude and unprofessional! My mom took in her vehicle 2 days ago to see what was going on with her power steering pump. And after buying a new last week they wanted her to buy another one and charged her almost double of what they originally said. And when we called to check on it and asked what had been done, the owned got mad and said we could pick up my mom's vehicle. And when my mom got there, his daughter told my mom that she wasn't allowed back smh! Does that sound professional to you??

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Jered Bunch

I typically don’t write bad reviews but I’ve had 2 poor communication situations from here that I have to bring up. About 2 months ago I called trying to set up an appointment to evacuate Freon on my dads truck so I could swap the AC compressor, and they told me that I could walk in with no appointment necessary and it would get taken care of quickly since it’s not a full recharge. Well my mom gets there to drop the truck off and she is told that we have to make an appointment, there’s no drop offs allowed and if we were to drop it off, it would not be taken care of until the next day or day after. So this is obviously disappointing because it had inconvenienced my mom, but we were able to get fit into Weston Trucks Unlimited for the Freon evacuation that day, so I let the JAM automotive situation go. Then about a week and a half ago, my grandpa had called to schedule an appointment for a wheel alignment today and the receptionist had told him to come in at 8 and the guys would get started on it as soon as they could. She asked for his phone number, name, and vehicle make/model, so my grandpa was led to believe it was an appointment. She also mentioned there were no jobs scheduled for 9/16 (today), so it would be a mostly quick job. Well he gets there this morning at 8:00AM and a gentleman told my grandpa that “we don’t take appointments and it’s strictly walk in only”. All their bays were already full and my grandpa would have to drop it off and wait all day for his car to get aligned. My main point is that I’m disappointed in the lack of communication between the technicians and the receptionist. The customer service from the receptionist was great but again, my main issue is with the communication and lack of understanding on the technicians side to possibly work something out for my grandpa who’s there at 8AM with an appointment that was scheduled almost 2 weeks ago.

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Gilbert Santos

Service was exceptionally good, management was honest and work was done fast. Great warranty and fair prices.

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EmilyChristine Higgins

Jonny is quite the guy...he took care of my truck and he is doing my moms..I will not use anyone else but him due to him be so honest and fair

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Jack Rogers

The best by far. I cannot imagine better service. JAM has been repairing my vehicles for 20 years.

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Rebecca Fontanilla

My car was having issues and needed a new starter. I had to get it fixed and was short on time for turnover. J A M Automotive gave me a great rate, professional and reliable job, and got my car to me in one day! The repair is warranted for one year which gives me an extra sense of safety and security. Would definitely recommend them for auto repair needs!

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Falcon Ward

Went in for a damage intake manifold. They installed it improperly, when I took it back they said it was fine and charged me additional $30 they also removed $100 worth of fuel from my vehicle and would do nothing about it. Took to another shop they saw that every gasket had been improperly put in. When I brought that information back to the shop they refused to refund the repair money still refused to repay for missing gas. And had to audacity to ask why I did not bring it back. (Which I had)

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James Clem

Better than 5 stars. Johnnie and his team know there stuff and are fair on price. They offer high quality Jasper Engines and Transmission products.

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Heidi Slavin

Johnny is the best. I have been coming here for years and he has never let me down. He is one of the most honest people I have ever met. Their service is like no other. I can not say enough good things about JAM. They are fast and they are good. I usually get my car back the next day if not the same day. Recommend them highly! I wish I could give them 10 stars. I love them!!