Lissa at the front desk was the worst person to work with. She was extremely disrespectful and unprofessional. The car was processed and picked up yet she still refused to fill out the DMV release of liability REQUIRED by the state of California, even after a week later. She called to scream at me, interrupt me when questioning the process, then had the audacity to hang up on me when I asked to speak. She's a wretched woman.

Unprofessional, rude, misleading, scam centered chop shop is what it is. Horrible customer service with the goal of misleading the public for their benefit. Pretty sure they're taking out their losses from the questionable fire they had recently on their customers. Will never recommend this company to anyone.

I had a great experience. The sweet lady working at the front desk was so nice. She made sure to do everything she could to help me and I couldn't be more appreciative. I highly recommend John's.

Lissa was an absolute pleasure to do business with. I needed a hood, door, fenders, and a few other pieces for my 1999 4Runner. She was able to provide me with everything I needed for a great price! :) If I ever need parts again, I know who I’m going to. Thank you Lissa!

Absolutely dismal service! The receptionist was extremely unprofessional and provided misleading and wildly inaccurate information. I truly do not understand how a business can continue to successfully operate given such poor customer service. I will no longer subscribe to this business and furthermore will inform everyone in my personal as well as business life of the terrible interactions I was subject to. Wishing the rating system allowed for a negative value to be assigned as there was nothing positive gleamed from this.

Super friendly and fast service. I took my mom so she could recycle her car. Lissa was super helpful and very nice! She explained what we needed to do to get the car recycled. We came back with the appropriate paperwork and she got us on the schedule. The car was picked up rather quickly. Very pleased with their service and would recommend them to anyone needing this service.

Easily the most Unfriendly business in the whole of Humboldt county. I can’t recommend this place to anyone.

Very rude office woman, I think her name is Lisa. Would not recommend this place to ANYONE. Listen to the other bad reviews!

Gary at John's has always been super helpful, But ever since the new rude women has been working up front that place is useless. Don't spend time or money here. If i could give negative 5 stars I would

Lowest score I could give. Customer service in the sales section when I called was a joke. They would not help me at all and just told me to go onto their eBay website which is not very user friendly. Overall the rude woman who answered the phone SUCKS and I wouldn’t even buy the part IF they had it!!