Ordered parts online but delayed due to supply issues (which I can understand). However, had to call twice to chase for updates, as no updates were given online (order page / email).Parts eventually arrived in decent packaging without damage. Overall process took more than 2 weeks.

Probably the worst customer service I’ve ever experienced at any shop. I set up an appointment and needed to order parts for it and was transferred back and forth with service and parts about 3 to 4 times. I also wanted to get a part that I ordered online to be held at the shop so I could get it installed at my appointment. I replied to the email that was sent for confirming my order to get this done 3 times…no response (I finally got a response but just saying my part was sent and a link for this review). Everyone was passing responsibility to the next person and nothing got done so obviously didn’t go to the appointment. I ended up making an appointment at another Subaru and so far much better response.

I had a Great experience here today . They were able to get me the part I wanted when no one else could . So grateful . The roof carrier extended is pretty hard to get these days . The other Subaru dealers told me it could be months before they have them back in stock . Which is understandable with shipping during Covid . So thank you 😊

I arrived at the parts department before 6pm and the door was locked. A person was behind the counter and said there closed but I said it's not 6pm. He ignored me wich I fine not customer friendly to come out and explain why the door was locked before 6pm.

Ordering process is quick. Ordered on a Tuesday and received on Thursday. SUPER quick turn around time is obvious :) Thanks for the exceptional customer service. I'll be ordering all my future OEM parts from Kearny Mesa Subaru

Friendly helpful/staff but they could use a few more. When i try and call and select retail sales i never get through. It puts me on hold and then eventually I get a inbox. I've left messages before and no one ever calls me back. What i found does work to get me through to someone, is if i don't select an option for retail or wholesale and after waiting and be re-prompted for awhile it will go through to someone working in the parts department. Also when you show up, expect to wait at least 15-20 min. I've never been in and out of this place in less than that, when i just go there to pick up an order. Even when there is only one person ahead of me (which is usually the case) it takes time for them to help them and they get interrupted with phone calls, that take forever as they look up orders, parts, etc...

Excellent prices for OEM parts. Exact replacement for my car. Delivery was fast and arrived undamaged. I will be buying my parts from here again. Thanks!

Great service fast and very friendly staff.

Excellent item, quick shipping! Only criticism is that there were no installation instructions included. Note on box listed web site to download instructions, but the site required a paid subscription to download a PDF. Very disappointing!

The staff is always friendly and helpful. Be patient when you get here as sometimes there is a wait plus they have to answer the phone. They will order your parts if they don't have it in stock. Takes about two days to get it. Best time to go is in the afternoon, seems they are the least busy then.