I bought a used engine from them to replace my worn out one and 10,000 miles later the engine they sold me is still running good. They even held onto it while I was out of town. Easy buy online process and pickup. Great prices, honest business. You check in to the front and they’ll bring it out to you. Friendly folks. I recommend doing business.

Worst customer service ever , don’t let Shauntaj help you at any cost. After waiting for the engine for 5 days I called to ask for an update and she hadn’t even put the order together and said I have to pick it up because they don’t deliver to Chantilly. I have an email from her confirming my order and no mention in it or over the phone that they don’t deliver here plus she wasted 5 days of out customers time.

Very helpful & understanding due to rental mess up great customer service &made sure everything looked good before I made the 200 mile drive from NC thanks guys

Usually I love Lacy's. Although you are going to spend a bit more than a pull it yourself place, parts are guaranteed/warrantied. However my most recent purchase (steering column), I needed the keys, which I had made sure were part of my order request. When I went to pick up the part there are no keys (now i have to pay a locksmith to program the part) and although the lady at the office tried to locate the keys, the warehouse just said there are no keys in the vehicle. If this were the first time i had ever used Lacy's, I would be giving one ⭐, and although I have had several five ⭐ transactions, this one means that i have a ton of extra work and money to put out before I can drive my Jeep again, along with getting these things done with a vehicle I can't use to drive to the places i need to get to (I also live where there are rarely Ubers).And this purchase was also missing the transponder I very much need. Unfortunately, the other one that had been available when I ordered had sold already. On the plus side returning was simple and easy, i got refunded the full price back to my card. Unfortunately, back to trying to find what I need without spending dealership price (looking like I'm going to have to go that route).

The best price's n respectable service Yhank u don't mine the ride it's worth it

Purchased my 09 Honda Accord v6 engine here, 62k thousand miles for $850 + $100 core + $200 shipping to CT. I almost thought it was too good to be true seeing how other engines online were $1000+ for a 100k miles.Lacy customer support technician Antonio was amazing and even helped me get the price down to $910 total without a core charge (I recently had my engine replaced by my dealership who messed up).

Had the part I wanted and clerk who waited on me was very courteous.

Needed a new engine for my Buick Regal 2011 because GM seemed to make an engine that enjoys rampant oil burning....Paid Lacy Auto and sent me an engine that gave my car new life. They also offer some pretty awesome warranties for not much more to future proof your purchase. I highly recommend them. In this area, reliable service and quality is priceless for peace of mind

Can't beat the prices, and the employees are quite friendly. However, if you pay for a part over the phone, give them an exact time next day that you plan to pick it up so they'll have it ready.

Not as customer friendly as one would expect. Except the woman who was pregnant was on a smoke break and opened the door for my friend and then blocked the entrance way, where he needed to brush up against her to get by. Then she offered to walk him over to the person who could help him, he turned down her assistance and she walked him over anyway. Her behavior was so obvious I was shocked how she blatantly handled herself around customers.The person my friend had to see basically told him they could not, nor would they try to work with him. Since all the men were in the field, there was no one else to assist my friend. I, personally will NOT return to this location.