Teresa is the most patient and greatest! Helped me set up a new account and process my parts order smoothly, politely, and efficiently

Excellent service finding Car Parts

Great experience. Michael Lantz has gone above and beyond for me time after time. as a lifetime car guy and also the owner of multiple detailing shops in different states you just don't find the kind of customer support Michael provides to his clients any more. if your looking for car parts give this place a try. 10/10

Great customer service and quality parts with great prices I will be using LKQ in the future for sure

The worst people I have ever worked with,always delays on parts and always wrong one,but when payments needs to be payed back it takes I whole month that's when you're really trying if not you will never receive it,they will say it vent to the account for credit store purchases

Such big operation LKQ with those unprofessional management system👎 Yesterday I ordered a part online Jessie was the one sleepy on the phone 🛌 got my order.I confirmed with her that I will come the next day to pick up the part, she said okay.The next day I came at LKQ in summer the lady name Brittany was not helpful at all.My recommendation for both of them needs to be trained well and Professional with costumers.

no customer respect, deceives, you order one and deliver another.

I bought some parts here. Overall my experience wasn’t too bad. The lady that helped me find parts was amazing, her name was Candice. The customer service upfront was terrible. I was told that if I come before 4:30pm to will call, I would still be able to pick up parts. I came at 4:26pm and the door was closed. I went up front, and the lady that was working there said that the workers need to be out by 4:30, but I told her over the phone I was informed that that I can get parts by 4:30, she showed that she didn’t care. When I asked her if she could ask on my behalf because I came for 1 part right from work traveling for 35mins, she didn’t even try but sternly said she wouldn’t try. When I thanked her anyways, she didn’t seem to respond even to that. Overall the place wasn’t too bad and the parts were fine, but terrible and rude customer service shouldn’t be looked over.

I purchased an Ac compressor last night. I was told I would have to wait until today to pick it up due to the pickers had already left for the day. I agreed and picked it up this morning. Once I picked the AC up I went back to the shop to put it in the vehicle to find out it was the wrong ac compressor, this is lkqs mistake. I went to go swap it out and they told me they had two more available, I thought great can you grab them so we can check to make sure they're correct. I was then told I was going to have to wait 3 hours to see one of them, and if I wanted to compare the other I would have to purchase it just to look at it. I asked for the manager and explained that is unacceptable especially since I just purchased this unit 20 minutes ago, she proceeded to tell me she wouldn't do anything to speed it up and said I'll just give you your money back. My time is important just as yours is and your way of business is horrible making customers have to wait 3 hours when it was your mistake, and also making them purchase another unit so that your pickers have to bring both units. Stay away from this place.

Nice people to deal with at the will call counter. Their return policy is fair and I have had no problems. Their after market line keystone is great and affordable. They are national so they can pull parts from across the country.