Matlock's Used Auto Parts 27013

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Mindy Kennedy

THIS PLACE DOESN'T DESERVE A STAR BUT THERE ARE NO OTHER OPTIONS! These reviews have to be scripted because there is ZERO customer service here! We purchased an engine with a warranty that had a bad head gasket. They switched out our 90k mile engine with a 280k mile engine that ALSO had a bad head gasket. THESE PEOPLE DO NOT ANSWER THE PHONE OR REPSPOND BACK TO YOU!! I spent over $6,500 in useless labor because they failed to check the parts they sell with a warranty. I drove up there ( which later found out they will come to me but I needed the money back from the core to pay the mechanic AGAIN) SO I drove 1.5 hours out of my way to return the core to get my money back. Mindy you, I GIFTED them my core because I knew it was bad. BUT THEY GOT IT FORFREE... Since I arrived at 4:36 it was tooo close to 5:00 to issue a refund or even accept the return. They forced me to make ANOTHER 1.5 hour trip out of my way to get my money back. After going through this entire episode they still refuse to send my complete refund and they refuse to warranty the labor even though it was done at a real shop with an ASE certified mechanic and they have documentation of this. I will NEVER purchase anything from this joke of a place again and I will file a civil suit because this is wrong. the entire thing is wrong.

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jeff blackwelder

Have bought many parts from these guys, engines and transmissions mostly. So far haven't needed to use their warranty. Price sometimes is a little more than the salvage yards that warranty for 30 days but well worth the 6mo and 1 yr warranties they offer. No issues whatsoever with customer service. Owner: American Automotive

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Alireza Alinaghian

DO NOT BUY FROM HERE. Waiting 30 mins on hold each day for 10 days to be told to reach out to the owner by email only. Owner is a 18 year old girl. NO RESPONCE from the Owner. Told her to call me after several emails and NO Call or Response. ONE OF THE WORST JUNKYARDS IN NC.

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Redd Mann

Way over priced. Must think your USED parts are made of gold. Was quoted $300 for a steering column. Called another salvage yard and found the same part for $170 less. Not the first time this has happened. Not sure how y’all stay in business over charging like that. I know I for certain will not be calling y’all anymore, I’ll order it from California before I give y’all a single dime.

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Darren Miller

Did not honor warrenty even when i had the recpt to prove the engine was under warrenty , and would not not give me a reason why.was very rude and wish i could give less then one star , ps this is the first bad review i have ever left any business

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Lerner Jolon

Just hung up on me tried calling back no answer apparently they don't want business. Going to the next auto parts.

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Toyo Kings

order a computer for a tacoma 1996 I was charged and apparently do not have the part and if I do not call to know the status of the order I do not know that it no longer has terrible service minimum they had to call

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Danny Burton

Got a used transmission for a friend for S10 hate installing a used part. Transmission work well. Price was right, had best price of all salvage yards I called.

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James Hale

They sold me a motor for my truck but wouldn't stand by their warranty. I paid $1600 for a engine that was suppose to be ready to install but wasnt and all they said is iy wont smoke. Hell it won't run. Ill never use this place again

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Christopher Josey

I have been using this company for over a year now with my business Reynolda Auto Care LLc . Great customer service, Great Prices and Warranties and Fast delivery.