Super knowledgeable people. If one person doesn't know the answer the other one does.They have a good inventory of parts. Seems like not very often do I have to wait to get something in "the next day" Even had a Turbo intercooler boot in stock for a 20 year old Ford 7.3 diesel.Also have a mechanic shop that is in the same building so if yiu don't want to work on stuff yourself yiu can bring it to them.

We want to give Ron a shout out! He is an employee at this NAPA store that helped us when our car was making a funny noise and we were on vacation. He right away checked the wheels and the Lugnuts were so loose, he could turn them by hand on the front tires. So hefixed that for no cost! He literally saved our lives, as we could’ve had a terrible accident! He Wouldn’t take anything for it! He was our angel! Thank you so much and I hope he gets a raise!

Wonderful service and they don't make you pay for anything that you shouldn't have to. The auto shop that is attached help me get a very specific oil type for my car in only two days and didn't make my pay an extra dime! Wonderful experience overall.

Crooks , they charged more than listed price and got wrong parts 3 times after giving them parts number. Don't waste you're time here. Finally just gave up and took the wrong parts and left

Knowledgeable, friendly, helpful staff. Broad spectrum of products.

Very polite and quickly taking care of the problem

They had all the emergency brake repair parts I needed to avoid being stranded. Thanks!

There's a reason I drive to Rhinelander instead of staying local and shopping at Napa. This store is the reason. Napa has really lost their foothold and let the competition win customers like me over with better prices and even better customer service. Napa is like the Sears or Kmart of auto parts stores: it's only a matter of time...

On Sunday afternoon Nov. 20 I stopped into the Eagle River NAPA store to check on a couple of parts for my 2004 Ford Taurus. I was having some issues with the battery or maybe the alternator. When I talked to the young man at the store - not sure what his name was - he was wearing a hoodie and had his hair in a ball cap. He seemed bothered that I came in in the first place. So I figure Maybe he was just having a bad day. I told him what vehicle I had and ask about pricing on a battery first, he looked it up and said they did have one in stock and it was about a hundred bucks. Then I asked him about the alternator and he rolled his eyes and started typing the computer for that. He said that they didn't have any alternators in stock and he would have to order them but I would need to know what amps applied to the alternator. So I asked him if there's a way I would be able to find that out and his response was "you need to go and look at the alternator" in a very rude and sarcastic tone. I asked him if it was just stamped on the alternator and his response was again rude - he said "I don't know, you have to look at the alternator or ask a Ford dealer" - At that point I asked if there was a problem - he said "no but I don't know everything about your car so you need to do something to" - I simply left the store after that - I am up visiting friends for hunting and had a car issue and thought they might help - well - I don't like being treated like a burden in a customer service business - that young man was rude, condescending, and not helpful at all and I will never go to that store again. I'll also be recommending that my friends and family go elsewhere if they need car parts or repairs - that is unacceptable to me and it should be unacceptable to Napa as a company...