I had a hard part to find for my old Ford truck. I went to all the local places and sadly stopped by Napa last. The person behind the counter spent 30-45 minutes looking for the right part. The other parts stores just looked at me like I was crazy.When the description is I need tie rod ends that look like this and they can find the right parts for you, stick with them. Saturday they earned a customer for life.That's the tie rod ends I needed and they found them and gave me the best price.

Lazy, unhelpful Customer Service. Won't look up a receipt, don't listen to a thing you're telling them. Yeah went won't ever be shopping here.

The associate was really nice. I like coming here better than Advanced Auto Parts of O’Reilly’s. It’s less shiny, so it feels closer to a good old mechanics shop. I am giving it a four because they didn’t have the engine air filter I wanted, but I did get the cabin air filter.

People who worked there, were very nice.

Great customer service and a very clean organized store.

Were super helpful and friendly! I needed a new battery, but they couldnt replace my old one (in the wheel well, I don't really blame them). They told me to bring the old battery back to get some money for it. My car wouldn't start, because my battery was more dead than I thought! One of the workers immediately came out to help me jump my car!

First. Very poor Covid mitigation. The county where this store is located has a mask mandate, mandated by the governor. 1 staff member as a cashier did not wear a mask. No signage at entrance regarding mandatory masks. 4 customers in store without masks. I was uncomfortable if I would contract Vivid from the staff or customers not wearing masks. Will not return. Health & safety of customers is number 1 priority. Service was excellent.

They did not have the hoses I needed for my truck in stock. Laura was able to order them for me and had them there the next morning. Awesome customer service. I highly recommend this Napa.

Needed filter part # for all of our equipment, (which isn't the easiest task there's a lot of filters involved). Laura, the store manager didn't even hesitate and emailed me all the filter #'s for our equipment in 24 hours time, with the limited information I had. Which I know took a lot of time & effort finding these! You saved us hours of confusion going through our dusty filters. Laura deserves a raise! Thankyou!

I always have good luck finding difficult parts here. After going to 5 other places looking for a bearing for my furnace, the guys at NAPA were so helpful. They looked through their whole inventory, and found bearings, but not in the dimensions I needed. (for context the other auto parts stores wouldn't even look). Anyways, after they couldn't get the size, they referred me to a specialty shop down the street. I remember one employee was extra helpful, I think his name was something like Ruben, but I don't remember exactly