While we pleased with the customer service we received from the sales man while we were at the dealer working with them to trade in and make a purchase, the disappointment started when we working with the Finance guy. I wish we would have left I even told my husband we should. The finance guy kept pushing us to buy additional warranties and his persistence was incredibly frustrating. He started arguing with my husband about us not purchasing the additional warranties. I get it's his job to try and sell more, but when we say NO, we should only have to say it once. Thankfully we purchased a vehicle that was CPO. However, when we got closer to home I asked my husband if he was stepping on the gas weird as we were accelerating, he replied no. I said something was off it would shift really hard. It hadn't done this when we test drove it twice. He thought maybe it was a glitch. The next day (Sunday) it happened again, but it wasn't happening when you first start driving, only once the vehicle warmed up it would stutter as it was shifting at lower speeds. Unfortunately the dealer was closed and it had to wait. We are also an hour and a half away. My husband called the sales guy on Monday hoping to figure out what to do. Tuesday he called again. By the afternoon on Tuesday after work he ended up going to an entirely different dealer only to have heard back from the salesman to late and they had just sent in the CPO paperwork. There was something going on he felt it needed to be addressed asap. The other dealer had to wait for the CPO paperwork to process with GM, so they couldn't start the work right away. Turns out it had a bad Torque Converter. The dealer noted that it had appeared to have very clean Transmission fluid which indicated it had been recently changed possibly indicating they were aware of an issue. The lack of response from the dealer we bought it from was most irritating as well as being down a vehicle for a week while we had to have it repaired.

Nice friendly dealership. The salesman Wade was a perfect fit for me to buy my new vehicle from.

We recently purchased an older vehicle and questioned ownership about the sound it was making. He assured us that they had looked it over and that he knew the previous owner who had fixed all problems. We brought it in to our mechanic to be looked at and it required $2500 in repairs and was actually unsafe to drive. When we reached out to the dealership they weren't willing to assist with anything unless they could see the vehicle. Since we could not drive the vehicle to them without the repairs being completed we were out of luck. The lack of transparency about the true condition of the vehicle was not only disappointing but greatly concerning considering the nature of the repair and how it impacted the safety of our children. We do not recommend working with this dealership.

I love how they treat there customer's with care and understanding. I've boughten a couple vehicles from here and have referred family and friends here to buy vehicles great place to come to.

I brought my Acadia in for a scheduled oil change for 1030am in about an hour early and asked if they had any loaner vehicles available as I had an appointment to get to. Elliott explained that they didn't but he said you know what... we will get it done right now give us about 10-15 minutes. Sure enough it was done! I was so happy! Love it here!!! Way to squeeze me in!!!

Everyone there was extremely helpful and were able to make the process as quick and as easy as I would’ve hoped. Wade was a great salesman and Daiton carefully and thoroughly explained my financing options along with my car protection policies. I would thoroughly recommend anyone in the Painesville area who is looking for a vehicle whether it be new or used do you go check them out.

always friendly, great to deal with. we have purchased 3 vehicles fro the Paynesville dealership. Every experience has been very pleasant. Whether purchasing a vehicle, oil changes and regular maintenance, they are professional in all matters.

I chose to purchase my vehicle at Painesville Chevrolet Buick because they had the best price for the vehicle type I wanted. Not only that but the people were professional and courteous throughout the process. I test drove a number of vehicles, was indecisive and stayed past closing time. Never once did they seem frustrated. I've been back since.I spoken with them over the phone and they make sure they do all they can to satisfy. They truly put their customers first.

The financing Lady was very nice. We were disappointed in their lack of willingness to negotiate price. I was extremely dissatisfied with the "detailing" job that was performed on the Vehicle. The carpets had not been vacuumed under the floor mats, from the 2nd row to the back had not been touched. The seats were dirty and full of gunk, so were the cup holders as well. We also had to bring the vehicle in within a week of owning it to have the breaks fixed which luckily was covered under warranty. Overall not a great experience.

My Suburban broke down after your store was closed. I left my truck and then called then next morning. I talked with Sam, in the shop, he was very kind and courteous over the phone. He then fixed my truck and let me know via text that it was completed. I work overnights, so I was sleeping while the work was being done. I called and paid for my truck and picked it up the next morning.I never saw any employee during this time however, I still had a wonderful experience. My truck drove smoothly and quiet. I am very happy with the work that was completed.Thank you Sam! Vickie was also very nice when I called to pay for my truck.Jodie Houfburg